Deliver modules including Citizenship and Social Action, Leadership and Social Change, Transformational Education and Project Cycle ManagementDesign and deliver classroom based content ensuring the critical engagement of learnersAssign content and activities for self-directed learning using the flipped classroom approach and using appropriate learning management systemsEnsure delivery meets the needs of diverse learners by applying Universal Design for Learning frameworksGrading assignments and providing feedback and coaching to learners to help develop their critical analysis, academic writing and research skills

Deliver modules for Community Development including Understanding Community Development, Community Development in Practice, Working with Young People, Addiction Studies, Social Studies and Work ExperienceDesigned curriculum and assessments for Working with Young People moduleDeliver modules for Business Administration and Digital Skills including Marketing Practice and Spreadsheet MethodsCompleted review and recommendations of the entire Business Admin curriculumDesign and deliver classroom based content ensuring the critical engagement of learnersAssign content and activities for self-directed learning using appropriate learning management systemsEnsure delivery meets the needs of diverse learners by applying Universal Design for Learning frameworksWork closely with vulnerable groups to ensure trauma informed practice in the classroomGrading assignments and providing feedback and coaching to learners to help develop their critical analysis, academic writing and research skills

Deliver English as a Second Language classes to various cohorts including beginner, elementary and intermediate learners (A1 to B2 CEFR)Work closely with vulnerable groups including learners in social isolation and direct provisionFocus on communicative topics to help empower learners to take fuller part in their communities, including English for Work, Culture and CommunityDesign and deliver classroom based content ensuring the critical engagement of learnersPrepare learners to transition into QQI accredited coursesWork closely with Learner Support staff to create learner engagement in cultural activities such as day trips and a festival of learning

Helped build the Business Incident Response (BIR) team to manage and rapidly resolve high-risk incidents that threaten Facebook’s brands, relationships, and revenue streams.Resolve with executive level crises involving Facebook's largest clients and partners where there is significant PR, revenue or legal riskManage the response to complex incidents through the coordination of cross-functional teams across Product, Policy, Risk, Operations and Legal. Work with Product and Policy SMEs to provide legally approved communications to clients and partners.Use crises to identify and highlight organizational gaps to push for continuous improvement.Communications POC for the team - designing response templates and working with Legal to refine communications approval processes. I also designed and delivered communications best practices for the team.Quality POC for the team - designed and delivered the team's first quality program focusing on encouraging positive behaviors and empowerment.Redesigned the team's case management process to provide better data infrastructure and capture KPIs

Set up a new team to focus on the voice of the seller within the risk operations frameworkEnsure that sellers enjoy a positive and frictionless experience when interacting with PayPal’s risk teams, products, policies and processesCreate and monitor ‘listening posts' to catalogue and understand seller experience issues including stakeholder workshops and social media and complaint analysisComplete detailed competitor analysis to compare strategy and competencies across operationsAnalyze seller experience issues and identify root causesPresent feedback and work with stakeholders to develop solutionsLead project teams supporting the rollout of new product, process and policyDesign and deliver training modules including Leadership development, presentation skills and ecommerce trends

Assist PayPal’s portfolio of strategic and high value merchants to minimize fraud losses by providing expert support, analysis and guidance. Monitor strategic account portfolio, identifying current fraud trends and presenting findingsIdentify potential security gaps through detailed analysis of the merchant’s business modelWork closely with merchants to devise and implement action plans Work with the detections team to design and optimize merchant specific fraud prevention rulesDesign and deliver fraud, best practice webinarsOffer education and best practice advice to new merchants during the on-boarding phase.Liaise with acquiring banks on behalf of merchants in breach of VISA/MasterCard chargeback regulations.Conduct post-mortems on large loss accounts. Identify root causes and use learnings to provide coaching opportunities and improvements to product, process, policy and detections.

Design metrics and set goals to measure performance. Ensure metrics drive behavior in line with business objectives and customer needsDiagnose underlying drivers in performance gaps and prescribe remediesWork as part of a project team to identify weaknesses and opportunities in product and operations. Propose and implement solutions and assess progressPresent findings to CS and Risk directors

Coordinated risk mitigation strategies for a new suite of payment optionsRegular analysis of loss rates. Developed a root cause analysis project for large loss casesIdentified fraud trends and actual and potential weaknesses of the productsUsed learnings to redefine agent training and review processes, optimize and redesign rules for detection and close policy gaps (including improvements to the on-boarding policies and new policies for ticket sellers and sellers of ‘intangible’ goods)

Identified potential risks to large and strategic merchant through detailed analysis of their business modelWorked closely with merchants to devise and implement action plans to mitigate risks and to maximise profits. Worked closely with the Underwriting team by providing detailed risk analysis of new merchants in the on-boarding stage and presenting recommendationsProactively monitor higher risk merchants taking appropriate and decisive action against merchants who prove to be an unsustainable risk to the company and its usersWork as part of a team to identify current trends and dynamics within fraud and to ensure that effective strategies are formulated and implemented Provide guidance and leadership to all areas of the risk and fraud departments and to Merchant Services by providing expert support through clear and effective communication