1. Security Systems Monitoring: Oversee IDS, SIEM, and log analysis tools to identify potential threats.2. Event Analysis: Evaluate and respond to security events and alerts.3. Real-Time Monitoring: Continuously monitor network traffic and system logs to detect and respond to threats.4. Incident Investigation & Response: Lead investigations into security incidents and breaches, assessing impact and taking mitigation actions.5. Incident Procedures: Follow guidelines to contain, eradicate, and recover from incidents.6. Threat Intelligence: Stay updated on emerging threats and conduct threat intelligence analysis to anticipate risks.7. Vulnerability Management: Conduct vulnerability assessments, prioritize risks, and recommend remediation actions.8. Security Incident Documentation: Document incidents and prepare detailed reports with actionable recommendations.9. Endpoint Management: Manage endpoint security, enforce policies, deploy patches, and maintain device compliance.

-Providing 1st line of IT support i.e Monitoring IT support tickets, escalating user requests and accounts as well as incident reporting-Regularly checking monitoring systems and reporting any abnormalities or flagged issues-Investigate and respond to support requests via email, phone and remote control software-Create and update IT support documentation and user guides, leading to a 30% decrease in ticket resolution-Ensure 98% customer satisfaction by implementing effective strategies and eliminating the root causes of customers’ technical issues-Implement system security by configuring, monitoring, and maintaining email applications and virus protection software-Work closely with global support development, quality assurance, and tool teams to deliver resolutions-Resolve server configuration problems, write scripts to ensure smooth server/reboot functioning, and assist with various Linux-based inquiries and concerns

A. Engineering and Provisioning1. Assist in designing, deploying and provide support for LANs, WANs, network segments, Internet, and intranet systems.2. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/ operational requirements.3. Install and configure systems licenses renewed on an annual basis.4. Develop and maintain installation and configuration procedures.5. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.6. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage resources and provide economies of scale. B. Operations and Support7. Perform daily system monitoring, verifying the integrity and availability of all network hardware.8. Perform regular security monitoring to identify any possible intrusions.9. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.10. Perform regular file archival and purge as necessary.11. Create, change, and delete user accounts per request.12. Repair and recover from hardware or software failures. Coordinate and communicate with impacted services. C. Maintenance13. Apply OS patches and upgrades on a regular basis, and upgrade administrativetools and utilities. Configure / add new services as necessary.14. Maintain operational, configuration, or other procedures.15. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.16.Maintain data center environmental and monitoring equipment

-Provide first point of IT Support contact for all staff.-Installing and configuring computer hardware operating systems andapplications.-Assisting staff or clients through a series either of actions, face to face;email or over the telephone to help set up systems or resolve issues.-Troubleshoot technical issues to resolution and/or escalate to supplier orpartner organizations as required.-Expedite the repair of hardware faults and software configurationproblems, notifying or forwarding to relevant suppliers in a timely manner.-Ensure system and data security is maintained at a high standard.-Perform daily system monitoring, verifying the integrity and availability ofall hardware, server resources and systems-Repair and recover from hardware of Software failures.

1. iSupport (ERP) Project Roll Out.2. Laid out uptake initiatives.3. Responsible for system analysis, design, development, testing and system implementation.4. Provide effective support to users on issues related to the system5. Identify any integration issues and resolve with the manager6. Provide user training and application support service7. Create and maintain cohesive project documentation and records.8. Analysis and collection of feedback for the process.9. Generating and presentation of reports.10. Team member.

-Daily network infrastructure monitoring and reporting.-Daily server room monitoring and reporting.-Configuring and troubleshooting of Cisco LAN Switches.-Server backup performing and verification.-User support on malware issues.-User support on network connectivity and horizontal cabling.-Daily Wi-Fi management and Access Point setup and configuration.-Help desk ticket management on LAN support helpdesk management system.