Stephen Wagner Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Dubai, Jebel Ali, Ae

Seattle, Wa, Us

✅I was responsible for:Leading and mentoring high-performance agile, cross-functional, and virtual global team of 40+ individuals, including SDE and product managers. I streamlined operations, monitored project execution tasks, managed schedules, and tracked deliverables. Supported senior leadership with business review reports, PRFAQs, SOP's, risk reports, product roadmaps, program proposals, 1-pagers, and white papers to support informed decision-making.✪ My key highlights in this role include ✪➤ Consolidated end-to-end processes for entire shared services of over 10K employees by launching operational redesign project of multiple different technology systems.➤ Automated operational processes, prioritized projects, ensured product enhancements, and reduced headcount by analyzing key datasets and creating targeted reports.➤ Improved visibility and requirements for stakeholders with a keen focus on delivering +95% of project milestones on time and under budget by developing program roadmaps for entire operational organization.➤ Implemented automated resolution, streamlined case management, and revamped full-service delivery to reduce headcount by over 40% annually.➤ Ensured team visibility, accountability, tracking, and timely project deliverables for relevant stakeholders by using internal project management tools, such as Asana, Jira, Quip, Microsoft Projects, and other internal platforms.➤ Achieved timely deliverables goals by ensuring compliance with gap analysis, user requirements, testing standards, and launch-related metrics; developed long-term collaboration with 10+ cross-functional technical teams.➤ Ensured effective launch of 70+ technology products by evaluating business requirements and ensuring capacity planning, user testing, and change control implementation.

Seattle, Wa, Us

✅ My responsibilities are the following while performing as Sr. Program Manager:Ensured vendor management lifecycle for five 3rd-party software platforms utilized by over 1MM users on annual basis. Eliminated manual work transactions and automated processes ensuring reduction of headcount by 30 FTE annually. I drove enterprise-wide process improvements through data insights by leading business analysts and 10+ Six Sigma team members. Maintained compliance with information security for risk reduction by developing productive partnerships with legal and compliance stakeholders. ✪ My key successes during this role were ✪➤ Optimized vendor management lifecycle, contract negotiations, and implemented continuous process improvements which resulted in reducing expenditures by +10% with cost savings of $500K quarterly.➤ Launched global company initiatives for the centralization and standardization of processes by ensuring effective collaboration and partnership with stakeholders and operations management.➤ Improved employee experience with highly confidential datasets between multiple platforms. Established Qualtrics/RedShift dashboards for internal stakeholder visibility into operational performance.➤ Identified, forecasted, and reported defects, and initiated projects to reduce the defect rate from 7% to under 1% with a keen focus on meeting SLA and reducing compliance risks.➤ Integrated process flows and systems with less than 1% of downtime to standardize operation execution globally by initiating 3rd party platforms internally in close collaboration with internal SDE teams.

Seattle, Wa, Us

✅ My responsibilities are the following while performing as Program Manager:I ensured seamless system enhancements for a superior recruitment process while managing 12 various internal platforms and collaborating with Equifax, PAN, PwC, Hyland, and HireRight vendor partners. I led and guided offshore team in India comprising of 35+ personnel to achieve set performance goals. Implemented best practices and standardization for a more streamlined operational experience amongst all shared service teams by coordinating with 10+ stakeholder teams covering multiple organizations.✪ Some of my key accomplishments associated with this job role include ✪➤ Minimized redundancy in the processing of multiple report requests on daily basis by creating the best-in-class auditing processes and tools to streamline various organizational reports into single audit reports.➤ Facilitated 1MM new hires in completion of contingency based hiring activities by developing informative externally accessible platform.➤ Ensured workforce reduction by 10 FTE by leading process improvement initiatives and enhancing team productivity. Removed 15 faulty internal workstreams to reduce headcount by 15 FTE through irrelevant processes elimination.

Seattle, Wa, Us

✅ I served as Program Manager and was accountable for:Leading overall HR-related communications, policies, and onboarding SOPs for 15,000+ new hires and existing employees to self-service platforms. I developed talent management strategies and created productive partnerships with AWS and Prime Now.✪ Some of my key accomplishments associated with this job role include ✪➤ Successfully launched 35+ onboarding initiatives, including troubleshooting support sessions, LMS virtual new hire orientation, LMS training course development, and salesforce related projects to achieve organizational objectives.➤ Supported the hiring of 3K+ employees on quarterly basis by maintaining data integrity for timely and accurate completion of background checks, electronic paperwork, Form I-9, and onboarding throughout the new recruitment process..➤ Optimized business processes and achieved customer-focused results while restructuring communication channels and SOP’s, enabling direct access for new hires, and reducing contacts by 40%+.

Seattle, Wa, Us

✅ I served as HR Business Partner and was accountable for:Managing 7,500+ information requests related to organizational policies, benefits, FMLA, and HR queries to streamline overall workflow. I led all aspects of employee relations, including conducting incident and disciplinary investigations and departmental reviews while performing as key liaison between HR and cross-functional employees. Met hiring needs as well as delivering effective recommendations to meet operational needs while executing headcount planning.✪ My key successes during this role were ✪➤ Conducted audits within various HRIS systems and payroll using PeopleSoft (Oracle) to certify data integrity for all employee record maintenance and extraction.➤ Accomplished organizational hiring objectives by developing accurate reports for payroll, benefits, enrollments, attrition, conversions, and contracted assignment closings.

Seattle, Wa, Us

While performing within Customer Contact Center my key responsibilities:Successfully met hiring goals by executing university and college recruiting efforts. I monitored and managed payroll functions for entire site location employees and initiated new cloud-based time keeping system. Surpassed organizational staffing requirements by hiring 1K+ yearly seasonal customer service associates to facilitate high-volume recruiting ramp-up of Q4.✪ My key successes during this role were ✪➤ Successfully launched new recruiting platform for high volume hiring needs.➤ Optimized the recruitment process from initial sourcing, screening, and scheduling to interview by leveraging HRIS systems, including Taleo and iCIMS; managed ATS entries and updates.

Plano, Texas, Us

➤ Hired 50+ technical staff to fulfill organizational staffing needs for Software Development Engineering and other technical roles throughout the US

Troy, Michigan, Us

➤ Responsible for sourcing, screening, qualifying, hiring and assigning qualified candidates for customer assignments utilizing cost-effective methods and resources➤ Utilize job boards, internet sources, and cold calling proficiency for networking. Sources utilized include: Kelly Career Network, CareerBuilder, Monster, Biospace, Linked-In, Facebook, etc. Screen candidates to ensure backgrounds will fit with existing or upcoming assignments within the field of Clinical Research➤ Coordinate the interview process with the appropriate parties including customers and candidates. Complete the Kelly standard hiring process accurately➤ Complete background checks and drug screens as required by customer specifications➤ Perform duties and conduct one's self in a professional, ethical and legal manner consistent with Kelly standards and methods of operation➤ Conduct internal interviews with potential team members and assist with training including, job shadowing, mentoring and skills clarification, and performance reviews

Mishawaka, In, Us

➤ Organized training curriculum and designed new hire testing materials➤ Trained new employees on: MICROS computer system, food and alcohol sales and customer service➤ Provided performance coaching feedback while completing job shadows with new staff ➤ Supervised team of 15 as shift leader; responsible for overseeing server and cook teams➤ Handled cash, debit and credit transaction of $1000+ per/shift

Grand Blanc, Mi, Us

➤ Responsible for overseeing new hire orientation for group of 60 new employees ➤ Scheduled and conducted interviews for 5+ nursing job candidates ➤ Filed electronic OSHA (incident) reports for 2008; researched all documented recordable cases ➤ Created and implemented process flow for all (new hire, transfers, re-hire) hiring situations ➤ Coordinated 100 day 2009 FMLA Rollout for hospital staff ➤ Entered new hire employee information in Lawson HR computer system

M.S., Organizational Performance And Workplace Learning

Lean Six Sigma Green Belt Certification, Lean Six Sigma

B.S., Human Resource Development

Bachelor Of Arts, Psychology