Stephen Chung Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• As a team manager of DevOps and managed services with prominent Australian health funds clients with Civica’s flagship core private health insurance software platform (PHI)• Manage day-to-day service operations including monitoring, access management, problem management, service fulfillment. • SLA and availability management and reporting, service operation communications and presentation with customers.• Manage production incidents and problem management / reporting and drive continuous service improvement via post incident quality review.• Build CI / CD pipeline with release deployment with various methodologies and adaptation with client managed service.• Innovate and manage core product multi-cloud strategies and lead the blue-print cloud design for transformation of current on-prem software solution into standardized IaC and SAAS• ITAM, software and hardware license management, cloud consumption and cost management.• Manage infrastructure projects as technical lead to leverage IAAS cloud migration with major funds clients.

Hong Kong

Contracted with Cap Gemini / NexusCorp to work for HSBC WPB Channels IT to manage key projects and program delivery, namely Voice Biometric rollout for Malaysia call centre in 2019 and Self Service Devices (ATM) evergreen in 2020

Hong Kong

• Full IT service lifecycle management • Infrastructure service offerings and IT service catalogue design, IT Service Quality, Architecture, Engineering and related IT infrastructure governance (Production Services, Finance, risk, BCM, change control, Infrastructure resources mobilisation.• Relationship and Stakeholder management, broadcast and communication of infrastructure organization information. Presentation of infrastructure topics and key update to key stakeholders.• Production Service Quality: Management escalation and driving Incident Management, Service recovery, incident and problems review • Financial Management: Cost management, budget and planning• Project Portfolio Management: Management of Project demand / resourcing and across service line prioritisation.• Estate Management/Governance: evergreen, roleswap, patching, evergreen, change management, capacity and infrastructure consumption management.• Risk management and compliance / audit review on infrastructure deployment and operations.• Architecture/Consultancy & communicating Infrastructure Strategy.• External hosting, colocation, low latency service design, cloud service migration

Hong Kong

Infrastructure services management and project management for Global Banking and MarketsInfrastructure consultancyIT infrastructure protfolio managementWorked on projects from different asset classes inclduing Compliance, Equities, Postrade, FX, Sales, Research and Securities Service.

Hong Kong

• Attached to different Global Markets asset classes and provide general infrastructure level support and system administration.• Manage and support new trading and market systems implementation and integration with infrastructure components including DB, websphere, storage, Citrix, middleware, AD, network and clustering.• Enforcement of system security, system hardening and change control.

Hong Kong

Unix and Windows System administration and support, worked on flagship data centre migration for Global Banking and Market trading systems.

Hong Kong

Progressed to senior technical role providing support to a broader area of network project and support coverage including including Hong Kong, South Korea, Malaysia, Taiwan, China, Japan, Australia, New Zealand, Thailand and Kazakhstan markets and focusing on investment bank environment.

Hong Kong

Worked at network project and support group to for change and project implementation / consultancy

Master Of Engineering Science, Computer Engineering

Bachelor Of Engineering - Be, Computer Engineering