Stephen Wakeford Email & Phone Number

Rugby, England, United Kingdom0

• Collection of outstanding debt by telephone and email • Opening new customer accounts and reviewing existing customer account credit limits• Posting of payments received from the cashbook onto customer accounts and allocation against outstanding invoices• Following up and resolving account and invoice queries• Submission of invoices onto various customer portals• Processing of debit and credit card payments over the phone• Emailing monthly customer statements • Issuing non-payment reminder letters

Wellingborough, England, United Kingdom

• Reviewing requests to novate agreements and preparing paperwork for signing• Processing of Debit and Credit Card payments over the telephone• Preparing, printing and posting of termination letters• Preparing instructions to collection agents to uplift equipment/vehicles • Setting of reserves for recovered goods and completion of sale on the system on receipt of self-bill invoices• Negotiating and processing the sale of equipment to 3rd parties • Negotiating repayment arrangements on terminated agreements• Preparing files and instructing solicitors for the recovery of outstanding debt/shortfall

Northampton, United Kingdom

• Inbound and outbound telephonic collections on a portfolio of overdue accounts• Processing of Debit and Credit Card payments over the telephone• Printing and posting of overdue reminder letters, including default and termination letters from the online letter-bank • Negotiating repayment arrangements on overdue accounts

Northamptonshire, England, United Kingdom

• Telephonic collections on overdue accounts transferred to the recoveries department• Processing of Debit and Credit Card payments over the telephone• Printing and posting of overdue reminder letters from the online letter-bank

Germiston, South Africa

Credit Manager – Hospitality Department and Botswana Accounts (January 2015 – August 2015)• Managing 4 Hospitality credit controllers and 2 credit controllers in Botswana• Review and approve requests for new accounts and increases in credit facilities• Set and report on achievement of monthly K.P.I.’s• Conduct monthly one-on-one performance reviews• Conduct feedback meetings with Credit Controllers and Sales regarding overdue accounts• Prepare and print dunning letters on overdue accounts• Recruitment and selection of new employeesJune 2013 – January 2015Credit Manager - Hospitality Department and Southern Cape Accounts

Germiston, Gauteng, South Africa

Credit Control Team Leader Hospitality Accounts • Managing 4 Hospitality credit controllers• Set and report on achievement of monthly K.P.I.’s• Conduct monthly one-on-one performance reviews• Conduct feedback meetings with credit controllers regarding department’s performance• Prepare and print dunning letters on overdue accounts• Recruitment and selection of new employees for the hospitality department• Preparation and checking of documents for accounts to be handed to the Risk department for legal action

Matric

Bachelor'S Degree, Business Management