Stephen Wallace Email & Phone Number

Urbandale, Iowa, United States

Indianola, IA

• Resolved trouble ticket requests by providing technical support for users on hardware and software.
• Configured and installed new computers for users.
• Added new users and computers as well as maintained the Active Directory.
• Implemented cybersecurity training and simulated phishing attempts via the KnowBe4 website
• Provided security by maintaining the firewall, investigating suspicious emails, and analyzing logs.
• Managed the schedule for the electronic door locks and access card database.

Des Moines, Iowa Area

• Performed the installation of hardware for security systems such as cameras, locks, and card readers.
• Installed and connected electrical and/or data conductor to electronic hardware. (i.e. Lenel interface circuit boards)
• Programmed the cameras with their prescribed IP addresses and user login settings.
• Installed and cabled server equipment.

Des Moines, Iowa Area

• Maintained and troubleshot server equipment with proprietary software.
• Resolved trouble ticket requests and responded to server and/or infrastructure malfunctions.
• Conducted risk assessment prior to working on equipment in high heat areas.
• Documented all maintenance performed.

Houston, Texas

• Installed, maintained and troubleshoot server equipment.
• Resolved internal trouble ticket requests and responded to server and/or infrastructure malfunctions.
• Completed customer configuration requirements including hardware modification, mounting of the devices within racks and the completion of all required cabling needs.
• Coordinate activities with users, local operations administrators and engineering teams from different data centers for hardware replacements.
• Followed the cabling and organization standards for ethernet and fiber cable.
• Documented all maintenance performed.

Houston, Texas Area

• Technical support work installing, repairing, maintaining, programming and modifying devices and equipment associated with Intelligent Transportation Systems (ITS), and other traffic control systems.
• This includes traffic signal controllers, fiber optics, wireless, twisted pair and IP over Ethernet communication technologies and networks.
• Maintains and troubleshoots the communication, video and network transportation related electronic devices and equipment.
• Maintains and performs preventative maintenance of all ITS devices as required, including but not limited to dynamic message signs, closed circuit television cameras, pan zoom tilt devices, encoders, decoders, Ethernet.
• Performed the installation of hardware for electronic tolling systems, cameras, and detectors.
• Performed the installation of electronic cabinets and conduits.

Okinawa, Japan, Camp Lejeune, NC And Camp Pendleton, CA

• Established the key roles of the Shipping and Receiving section of the shop.
• Conducted and taught junior Marines to perform maintenance on equipment to specifications set forth in prescribed technical manuals.
• Managed the risk assessment of operations.
• Established associations with local nationals in countries such as Japan and Thailand.
• Established a publications library for the company consisting of over a thousand technical manuals.
• Ensured the necessary modifications to communications equipment set forth in prescribed technical manuals.

Adel, IA

• Inspected the company products for defects prior to shipment.
• Identified each requisition requirement prior to shipment.
• Organized the factory product into its proper pallet and loaded it onto the truck for shipment.

Kaneohe Bay, HI

• Maintained fiscal records of equipment that was ordered.
• Ordered equipment and/or repair parts for the battalion and monitored their shipping statuses.
• Signed for and issued equipment and/or repair parts to their corresponding section (i.e. Communications, Motor Transport, etc.)

Associate Of Applied Science In Information Technology Network Administration And Security, Information Technology

Cyber Security Engineer (CSE) Certification Information Technology Security Specialist (ITSS) Certification Information Technology Systems.

Certificate, Commercial Diving

-NDT Level I and II Magnetic Particle Testing -NDT Level I and II Ultrasonic Testing -American Red Cross CPR/First Aid/AED Certified.

Advanced Electronics Course

-Learned about complex electronics in order to perform troubleshooting and maintenance.

Electronics Maintenance Technician Course

-Learned to perform maintenance on complex communication systems (i.e. radio systems, computer and networking systems and telephone.

Ground Communication Organizational Repairer Course

-Learned to troubleshoot and perform maintenance on complex radio systems.

High School Diploma