Stephen Warner Email & Phone Number

Newcastle Upon Tyne, United Kingdom

Leeds, United Kingdom

As Senior Business Analyst I understand the existing business, process and technology solutions, elicit, analyse, prioritise, validate and document requirements and provide support across the project lifecycle to enable the successful delivery of Group change initiatives.Notable achievements include: The Mortgage Transformation Programme: Led the Agile activities needed to rapidly re-structure the underwriting teams, deliver a new training and competency scheme and simplify mortgage lending policies. Net Promoter Score for Accord residential mortgages increased from -11 to a high of +80 The In-sourcing of Buy to Let Mortgages: Shaped, scoped and led analysis. Net Promoter Score for Accord BTL increased from -5 to a high of +70 and is delivering benefits expected to exceed £24m over a 5 year period The re-launch of Interest Only Lending: Shaped, scoped and led analysis. Interest Only now accounts for 10% of all lending through the Accord brand, with over £1bn of additional lending since November 2017.  The implementation of a new Mortgage Sales & Originations System: Conducted early shaping work for key areas of functionality including valuations and fee payments Produced non-functional requirements for Availability, Performance, Monitoring and CapacityThe shaping work for the migration of Buy To Let mortgages on to the new mortgage sales and origination system: Produced Project Brief and Shape Pack, demonstrating why project was needed, benefits, costs and approach Produced options paper to provide detail on potential solutions for migrating existing BTL customers from third party systems to YBSG systems

Leeds, United Kingdom

As a Senior Business Analyst I was responsible for understanding the existing business, process and technology solutions and eliciting, prioritising and documenting requirements.Notable achievement in this role included: Adult Social Care - Integration of Health & Social Care Project: Assessed the demand for services and the capacity to meet demand; utilised special purpose records to gather information not available from core systems and presented findings to senior management / directors Changing the Workplace Programme – Customer Access Project: Performed analysis of human and physical resources and customer demand to inform recommendations for the migration of face to face services for Adults, Children’s, Education, Electoral and Registrar services to an existing enquiry centre which enabled the realisation of multi-million pound savings Housing Options – Homelessness Prevention: Base-lined existing service; generated opportunities to increase capacity whilst reducing headcount through better utilisation of resources, IT systems and more efficient and effective processes Environmental Services - Review of the Environmental Health Team: Base-lined existing service and channels of entry, identified service improvement opportunities within the Corporate Contact Centre and opportunities for e-enablement of services to increase capacity through better utilisation of management information and resources

Leeds, United Kingdom

o Delivered effective business solutions, working to ensure that council money was spent wisely and promoting better performance management techniqueso Displayed exceptional analytical, interpersonal and written skills, as well as the ability to lead high profile projects, negotiate and communicate at all levels and work under own initiative, presenting a strong case for change and influencing key strategic decisions as requiredKey projects:o Local Links - performed analysis to support the localisation and personalisation agendas. This involved analysing large data sets, documenting as-is processes and the development and testing of to-be o Changing the Workplace Programme – Customer Access: provided recommendations for the migration of face to face services for Adult Social Care, Children’s Services, Education Leeds, Electoral Services and Leeds Register Office to an existing enquiry centre, enabled the Council to consolidate the number of buildings it occupies in city centreo Adult Social Care – Review of Learning Disabilities: base-lined existing service, identified opportunities to make significant savings through more effective use of resources and the annual reviews of Service Userso Housing Options – Homelessness Prevention: base-lined existing service and sourced opportunities to increase capacity whilst reducing headcounto Children’s Social Services – Review of Fostering and Adoption: base-lined existing service and delivered recommendations for changes to organisational structure, documenting system and management information requirementso Environmental Services - Review of the Environmental Health Team: base-lined existing service and different channels of entry; identified service improvement opportunities within the Corporate Contact Centre, opportunities for e-enablement of services and to increase capacity through better utilisation of resources

Leeds, United Kingdom

As Segregated Dealing Manager, I managed two fund dealing teams and led analysis and project management activities to take on new clients and fundsSignificant deliverables included: Led and directed projects to take on new corporate investment clients, analysed client requirements, defined changes to IT, tested system upgrades and organised the transfer of dealing services to Capita Financial Group Played instrumental role in project to launch Pension Fund Management Service, analysed requirements, designed systems and processes and executed user acceptance testing Directed the investment dealing team, reorganised and standardised administration instructions to purchase or redeem units/shares in non-standard investment funds and corporate pension schemes

Skipton

In this role, I managed 80 operational staff that encompassed customer services and business administration teams; managed the operational relationships with external product providers and internal business units.Notable deliverable included:• Led the design and execution of procedural changes leading to an increase in business submission accuracy from 60% to 95% and a reduction in turn-around times from an average of 15 working days to 8• Restructured the business administration and customer services teams which increased operational capacity by 30% • Delivered processes and procedures to support a consolidated fund management service with FundsNetwork, resulting in £240m of re-registrations and new investments in year 1, created a recurring income of over £1m p.a.• Designed and implemented a process for IFAs to compliantly review With-Profit Bonds which in 2 years resulted in the generation of £8m commission income and secured an affinity partnership with the Daily Telegraph• Led the delivery of a new IT administration system, with responsibility for project management, business process re-engineering, data conversion and systems testing.

Manchester, United Kingdom

I was Contracted out as a Consultant at Barclays Bank, proficiently delivered on group programmes that included Barclays Bank Group Complaints Programme: Created new procedures and system designs, designed business processes used by all Branch and Contact Centre staff Barclays Bank Premier Telephone Banking Project: Created designs for a new interactive telephone service, the hand-off matrix, identification and verification procedures; documented existing and future internal business processes Barclays Bank Financial Services Authority Complaints Handling Project: Documented existing complaints procedures that included gaps analysis against regulatory requirements; designed and implemented new operational complaints processes and procedures

Change Management Practitioner

Agile Ba Foundation

Change Management Foundation

Diploma, Business Analysis

Project Management Practitioner

Btec, Diploma In Management Studies

Bachelor Of Technology - Btech, Certificate In Management Studies

Btec, Certificate In Business & Finance

Education record