Stephen Warutumo Mutua Email & Phone Number

Nyeri, Kenya

Nairobi, Kenya

Technical Troubleshooting: Proficient in diagnosing and resolving hardware and software issues for a diverse user base, ensuring minimal downtime and maximum productivity.Incident Management: Demonstrated expertise in handling and prioritizing incidents, meeting SLAs, and minimizing disruptions to business operations.Customer Support: Maintained a high level of customer satisfaction through effective communication and timely issue resolution, earning consistent praise from end-users.Knowledge Base Improvement: Actively contributed to the development and maintenance of the IT knowledge base, enhancing self-service capabilities for end-users.Continuous Improvement: Implemented process improvements that led to a 20% reduction in recurring incidents, resulting in cost savings and improved service quality.Training and Onboarding: Assisted in the training and onboarding of new team members, ensuring a smooth transition and a strong, cohesive team.Technological Proficiency: Demonstrated proficiency in a wide range of IT systems, including but not limited to Windows, macOS, Microsoft Office Suite, remote desktop solutions, and cloud-based applications.

Bsc. It, Security

Education record

Activities and Societies: President's Scheme Award Kenya