Stephen Wetch Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

Managed helpdesk ticketing system, network/system monitoring, and user account management. Responsible for company cell phones (BlackBerry and Android) and hardware security modules. Primary company contact for Microsoft licensing (eOpen, Partner, and SPLA). Helped with monthly patching of production servers as well as out of band maintenance and repair. Acted as alternate to Production Lead, Systems Lead, and Network Lead. Assisted in migration from a Windows 2003 / Exchange 2003 domain to a Windows 2008 R2 / Exchange 2010 domain. Department liaison between IT and finance regarding all technology purchases. Troubleshoot problems with hardware and software on servers and workstations. Planned and ran project to swap out switches in production environment with minimal impact to customers as well as move VMware and critical corporate infrastructure to datacenter.

Provide general computer support to home and business users.

Responsible for supporting infrastructure of corporate office and multiple remote offices. Managed the following services: Active-Directory, Anti-Virus, Backup, Exchange, DNS, Monitoring and Spam Filters. Provided assistance with PIX firewalls as well as various Cisco switches. Implemented a monitoring system utilizing WMI and SNMP. Troubleshoot problems with hardware and software on servers and workstations. Put in place a means to track and review all IT purchase orders. Researched and implemented software for tracking of all information technology assets. Built and managed a Microsoft SQL cluster in order to provide high availability of critical corporate databases.

Assist various home and business users by providing emergency and maintenance computer support.

Responsible for content management for all web services for both internal and external customers. Maintained various Windows 2000 servers according to the companies' standard operating procedures. Provided critical assistance to both the Director of Production and the Senior Systems Engineer. Performed regular Quality Control and System integration testing to ensure the quality of the proprietary software and systems integrity.

Lead engineer for the Content Management Group. Reviewed all customer deliverables prior to their release to QA. Responsible for the successful deployment of all corporate deliverables. Ensured customer integration of a proprietary software solution into clients existing web sites. Managed all web services and regularly monitored data centers. Implemented critical updates on computer operating systems.

Archaeology

Activities and Societies: AFROTC, Anthropology Club

Physics

Physics

Activities and Societies: AFROTC