70% Support 30% Project* Professional and technical IT advice, guidance and on-site support for a range of Council functions, services and clients across the City* Subject matter expert for departmental and organisational IT projects * Delivered IT projects and supported change management* Support to, and collaborative working with, internal and external partners, e.g other local authorities and associated agencies* Dedicated IT support to project management and… Show more 70% Support 30% Project* Professional and technical IT advice, guidance and on-site support for a range of Council functions, services and clients across the City* Subject matter expert for departmental and organisational IT projects * Delivered IT projects and supported change management* Support to, and collaborative working with, internal and external partners, e.g other local authorities and associated agencies* Dedicated IT support to project management and executive management* Managed and developed IT customer service helpdesk for BAU/troubleshooting and projects* Provided 1st and 2nd line core systems and desktop support (remote and on-site)* System configuration* Software license/user administration and management* Peripheral asset management* Mobile device management – procurement, configuration, maintenance, rollout, helpdesk, reactive support, user training, documentation development, ICT hardware and software procurement, purchase authorisation and budget management* Regular and ad-hoc data analysis, reporting and MI to inform decision making e.g. costs, year end reconciliation* Desktop, hardware and software repair and configuration* IT training, Documentation development including video guides* IT security advice and assistance to ICT Security senior management in investigations* Mobile Application Development* UAT and developer liaison* Web editor* Event Planning/on-site Technical Support and Event Facilitation* Event equipment maintenance and management to Events (Smartboards, Projectors, PA) Show less

* Maintained and developed IT customer service helpdesk* Provided professional support and training for core systems* Systems development; consultation; specification; design, development and testing; management/maintenance* Systems reports development* Data analysis and production of financial and performance MI for senior management* Contribute annually to management reporting of local community grants fund programme* Promote and manage new ways of working* Web… Show more * Maintained and developed IT customer service helpdesk* Provided professional support and training for core systems* Systems development; consultation; specification; design, development and testing; management/maintenance* Systems reports development* Data analysis and production of financial and performance MI for senior management* Contribute annually to management reporting of local community grants fund programme* Promote and manage new ways of working* Web Liaison Officer* Worked with Community and Voluntary Organisations to deliver ICT training. * Worked with Youth groups, Enhanced Disclosure certified Show less

* Administrative duties, e.g processing, reporting, dealing with incoming communications, preparing presentations* Diary planning and management for senior managers* IT troubleshooting and technical support * Annual Community Grants Fund reporting* Assisted at Council and cross-working external events e.g. with voluntary sector partners.* Computer consumables and peripherals asset management