Shadowing an OpenReach Cisico Engineer, dealing with things such as setting up phone networks to altering Telephone lines to enable home renovations. Client interaction and problem solving were key.

Interacted with a surplus of clients regarding technical issues, feedback and service queries. Time management and customer service are skills that I used and improved on.Developed a customer segmentation model that increased marketing campaign ROI by 15%.Conducted market analysis that led to the introduction of new service packages, contributing to a 25% increase in revenue.