I was approached by the Managing Director with the prospect of returning to the company in a supporting management/leadership capacity, which helped cover the smooth running of the yard and sales areas of the business. This was to help alleviate pressures within the business, which would further enable growth and development requirements in most departments, across two stores. I was later asked by the Group Operations Manager and Managing Director to step into a Deputy Manager role at one branch but decided to assist the business in a Sales capacity so that I could focus my efforts on looking for a new industry to develop in.

During the pandemic, I wanted a new challenge and was keen to expand my skills in an environment that offered something entirely different from what I had done professionally. In my time as an Assistant Green Keeper, I was part of a small team that was responsible for the maintenance of the course; whilst reporting to and occasionally working on projects alongside the Course Manager.

In my role as Sales Manager, impeccable organisation and flexibility were key to maintaining consistentlyhigh performance. I reported directly to the Director, though I was required to liaise with all areas of thebusiness to ensure my targets and expectations were met efficiently.Responsibilities included:- Performance management of the sales team, and occasionally the entire business.- Compiling weekly, monthly and quarterly reports for the director and board.- Liaising with HR to ensure all procedures and operations within the sales office are kept compliant and enforced in the correct manner.- Identify areas for potential growth, be it internally or external to the business and report on the potential successes and failings of these variables.

D.W.Nye Limited (later re-branded as NYE’s Building Supplies/NYE Group) is a building material supplier that trades directly around S.E. England, but also on a national scale through the use of third-party companies and hauliers; operating at a revenue of around £10m P.A. To be successful in this role, I put customer service as a top priority. To do this, I ensure I have exceptional product knowledge and always strive to create the best possible experience for the customer in order to ultimately win a client’s business. I exceeded in every target I was given and have received extremely positive feedback from my colleagues.Responsibilities included:- Source and provide quotes for a large range of products that would best suit the client’s needs.- Timekeeping is imperative, as are strong problem-solving skills, as I am challenged with supplierdifficulties, logistics issues, competing quotes from other businesses and price queries daily.- Operating well within a high-pressure environment without room for error.

During my time at Wickes, I was identified as one of the best young managers in the company by the regional management team thanks to my success in the Dorking store. The company proposed a new business structure and contacted me to take on the newly created role of Trading Manager at Woking, the region’s busiest and most profitable store.Responsibilities included:- Overseeing daily targets and sales, monthly budgets to fit accordingly with the P&L system, managing stock-loss and mentoring a large team- Providing outstanding customer service however possible in my capacity as Trading Manager

Responsibilities included:- Responsible for the smooth running of the store daily, delivering successful store targets and analysisof store trading figures.- Management and coaching of 25 members of staff.- Reporting directly to the Store Manager and the Regional Manager.