Stephen Wickhamshire Email & Phone Number

Salt Lake City, UT, US

Draper, Utah, United States

Salt Lake City, Utah, United States

• Analyzed data for over 25,000 students to identify eligible students which resulted in the awarding of over $7 million in federal funding
• Produced, revised, and edited many office policies and procedures, including a federal return of funds process of over 35 pages, which clarified procedures and increased competency
• Completed short and long-term special projects directly assigned by the executive director of Financial Aid and Scholarships
• Designed and created digital forms with skip logic and calculated fields for completing and auditing the federally-mandated return of funds process
• Led design and development of office intranet website to streamline information sharing

Salt Lake City, Utah, United States

• Managed the counselor procedural committee and collaborated with counselors and management to write and review policies and procedures
• Exercised professional judgement regarding student eligibility for federal financial aid in accordance with federal policy
• Researched and interpreted university and federal guidelines in order to ensure compliance in a variety of situations

Salt Lake City, Utah, United States

• Researched and analyzed issues with systems, policies, and procedures which resulted in the identification and correction of office inefficiencies
• Processed data files to produce and assign daily, weekly, and monthly reports for a team of 7+ employees
• Trained and coached new employees on existing policies and procedures to ensure competency and compliance