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Experienced in IT Business Solution delivery with expertise in the fields of enterprise content management, business process automation, AP Automation, e-signature solutions, advanced document capture, print management solutions, and cloud services. Skilled at gathering business requirements, documenting technical and functional specifications, building user stories, workflow process improvement, fostering business technology adoption to meet customer’s business needs. Effective presenter and trainer to empower and support staff to utilize business technologies to drive organizational efficiencies.Confident in delivering the following key business objectives:► Provide leadership in the selection of business technology to meet business requirements► Facilitate adoption, change management and application of business technology within different business units► Educate and deliver practical training to ensure proposed benefits are realized from using business technologyExpertise in:• Architecture of Solutions to Meet Business Needs• Business Requirements Gathering• Business Process Improvement• Data Analysis and Testing• Consultative Methodology • End User Training & Support• Technology & Software Solution Research• Technical Specification Writing
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Business Solutions Analyst / Solutions ArchitectParkbridge Lifestyle Communities Jan 2020 - Nov 2023Collingwood, Ontario, CanadaAs a Business Analyst / Project Lead: • Assessed company’s business needs, researched and evaluated solutions, created company policy, provided training and support to ensure delivery and user adoption for an enterprise-wide electronic signature solution.• Gathered AP requirements, crafted the RFP to elicit vendor response, created evaluation criteria and formed a team to select vendor solutions for AP Automation and Telecommunications Expense Management System.As a Solutions Architect: • Designed SharePoint site architecture, taxonomy and naming conventions for company-wide ECM.Migrated content with ShareGate; configured and tested record retention policies with MS Purview; leveraged KnowledgeLake and Power Automate to automate business processes and automatically trigger records retention policies. -
Business Technology AnalystRicoh Canada Inc. 2017 - 2019Toronto, Canada AreaFacilitated the design and testing of the AP processing service architecture for a large national company in order to meet its functional requirements to process, pay and file exception invoices. Provided leadership to the IT team that supported an outsourced AP service; trained internal staff and 30 outsourced staff to process customer invoices, achieving an average of 98% accuracy within just 3 months of the start of project implementation. -
Technical Sales EngineerRicoh Canada Inc. 2016 - 2017Mississauga, OntarioCustomized and delivered complex pre-sales proof of concept demonstrations to technical and non-technical audiences, employing advanced capture, enterprise content management, business process automation, web forms, and print management solutions to tangibly demonstrate value and close sales.
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Solution Consultant, South Western OntarioRicoh Canada Inc. 2012 - 2016Mississauga, OntarioConsulted with external customers to assess business requirements. Architected, managed, and implemented software and IT solutions including advanced capture, enterprise content management, print management, document workflow, mobile solutions and back-up and recovery solutions. ► Employed a consultative approach to select and implement software and IT technology to meet customer’s business requirements.
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Solutions ExecutiveToshiba Business Solutions 2006 - 2012Markham, OntarioConsulted with external customers to determine business needs. Architected, managed, implemented and supported a portfolio of software and hardware solutions, including enterprise content management, print management and Multifunctional Printer solutions. -
Account ManagerCnc Office Systems Ltd. 2003 - 2006Mississauga, OntarioPioneered document management software sales for the company, achieving the most number of orders in the last year.
Stephen Williams Skills
Stephen Williams Education Details
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Master Of Business Administration (M.B.A.) -
University Of WaterlooComputer Engineering
Frequently Asked Questions about Stephen Williams
What is Stephen Williams's role at the current company?
Stephen Williams's current role is Information Technology Business Analyst - Expert in IT Business Solutions Delivery.
What is Stephen Williams's email address?
Stephen Williams's email address is st****@****icoh.ca
What schools did Stephen Williams attend?
Stephen Williams attended Wilfrid Laurier University, University Of Waterloo.
What skills is Stephen Williams known for?
Stephen Williams has skills like Enterprise Software, Professional Services, Solution Selling, Software Industry, Managed Services, Pre Sales, Cloud Computing, Sales Process, Salesforce.com, Saas, Storage Area Networks, Virtualization.
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Stephen Williams
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