 Created Quality Assurance (QA) Case Management System• Consolidated historical and current QA data for ease of access• Automated calculations to produce monthly reports• Streamlined the QA process having one location for protocols and reviews• Handle 150+ users with different access levels• Successfully migrated 150+ users to upgraded SAS platform, and was the main point of contact• Automate emails based on report results• Created QA database with GUI for data entry and reporting Customer Experience Survey• Automated a customer experience survey across the bank fraud department• Complex SQL coding to retrieve desired results across multiple populations• Worked with IT department to automate EDE file transfer on new platform• Produce executive report from the completed surveys Automated manual production processes across multiple departments to reduce error rate and increase throughput capacity• Letter automation  Automate reports pulling from multiple sources to support a daily cadence within capacity constraints Stood up new control to track regulatory adherence  Troubleshoot /root cause operational issues and partner with operations to implement resolution