Stephen Witherow Email & Phone Number

• Monitored, troubleshooted, repaired, cleaned, and installed all DC computer telecommunications, copier hardware, and ticket printers to ensure continuous operation with the DC.• Ensured all network components are operational.• Troubleshooted or worked with the Corporate IT team to troubleshoot network or connection issues on Cisco devices.• Made repairs, adjustments, upgrades, and configured systems as needed. Walked the facility daily to look for equipment that needs repair or is missing.• Collaborated with associates and management to provide satisfying solutions to unique obstacles and issues within the DC.• Recommended/performed maintenance and/or replacement of equipment.• Kept on task with little to no supervision, including good time management.• Created and maintained comprehensive records of equipment inventory, problems/failures, and coordinate preventative maintenance and/or corrective programs with vendors.• Coordinated the ordering of supplies and maintained technical inventories of issued devices/equipment.• Performed special projects and adjusted work schedule as needed to accommodate changing support needs.• Followed proper escalation procedures on IT Services.• Deployed to new company distribution center locations to provide on-site support and assistance during startup phases, ensuring seamless implementation of IT systems and operations.

Warren, Ohio, United States

Catered to customer's needs in reasonable time ensuring beyond satisfactory results each time. Worked in a team environment to provide the best experience possible for the customer. Critical thinking and good communication skills are a must have. Ability to multi-task and take on additional duties as needed. Capable of learning completely new job tasks easily. (Ex. Learning to be a line cook, when you have only ever waited tables).