Stephen Wright Email & Phone Number

Charleston, South Carolina Area

Customer Support and Triage• Responding to customer inquiries regarding product functionality or system issues such as invalid life events and associated CRP configuration issues, data and plan rate effective date corrections, and issues involving incorrect categories• Monitoring the Salesforce Approval Queue and consistently and effectively resolving issues within the designated SLA• Working closely with Benefit Support Consultants, Analyst, and Technical Solutions Specialist and other associates to effectively identify potential issues and take proactive measures and quickly triaging identified issues and providing World-Class solutions for our customers in a timely manner. Analytical/Problem Solving and Time Management• Working with various Microsoft Excel reports extracted from Vista HRIS and analyzing and sorting the data in smart and effective ways that allows the most efficient and accurate completion of large volumes of tasks and the ability to deliver quality results in a fast-paced Tech Environment• Using the GTD Task Management Methodology within Outlook to help track work that needs to be completed as well as effectively making use of the calendar to track day-specific information as well as clearly defined appointments, meetings, and deadline reminders.• Continuously analyzing various task management processes and looking for ways to improve efficiency and aggregating those gains into more meaningful tasks such as offering process improvement and platform enhancement ideas to the Better Together Community and gaining more knowledge of our platform and how to use it better to increase our value as a companyVerbal and Written Communication• Communicating directly with HR admins through effective written email communication and serving as a key contact for quickly resolving complex issues while providing valuable knowledge and expertise of our systems and processes.

Customer Service and Communication Skills• Communicating over 25 various benefits to many levels of employees of various professions employed in various sectors, including but not limited to engineering, healthcare, finance, education, industrial, and energy• Maintaining communication with over 15 vendors or carriers to resolve any discrepancies or non-routine situations to ensure employees and dependents active benefit coverage• Assisting over 20 different client’s, some with more than 15,000 employees with benefit inquires and finding resolutions in a quick an effective mannerAnalytical and Data Entry Skills• Processing new hire enrollments, qualifying life event benefit changes, and terminations in Salesforce and Vista HRIS platforms• Analyzing and entering employees information within the company’s enrollment database and ensuring entry of accurate information and addressing vendor discrepancies in a timely manner• Prioritizing to ensure timely and thorough completion of employees inquires and issues providing for their security and re-assurance

Eastover, Sc

Personnel Support• Prepared and processed recommendations for awards and decorations and arranged ceremonies• Maintained officer and enlisted personnel records• Helped prepare unit personnel for deployment and debriefing after return from deploymentCommunication• Communicated and discussed administrative issues such as life insurance coverage with various levels of troops• Maintained physical and electronic files and folders containing highly sensitive troop data

Columbia, South Carolina Area

• Troubleshot and fixed desktop hardware issues within an enterprise LAN such as failed hard-drives, memory upgrades, NIC’s and dysfunctional drivers, display adapters, monitors, mice, keyboards, printers, and various other input/output devices.• Ensured network access by testing and configuring TCP/IP, DNS, and DHCP services using command prompt tools such as ping, ipconfig, and nslookup.