Stephen Yai Email & Phone Number

Financial District, San Francisco, CA

• Work alongside lead producer to understand myriad of carriers, strategize to effectively target clients, and market to agencies
• Frequently collaborate between agents and underwriters to ensure clients’ expectations are met while adhering to underwriting guidelines
• Manage and coordinate projects from start to finish by working one-on-one with agents to obtain necessary contracts and providing back-end support with issuing and endorsing policies
• Openly communicate with underwriters and agents to gather their multiple points-of-view and adapt to any changes that arise or concerns that need to be addressed
• Assisted with interviewing process by assessing potential employees’ strengths/weaknesses and how they could fit within the team
• Train and guide employees in an inclusive but assertive manner aiming for long-term success

Fremont, CA

Provide exceptional customer service and maintain well-being of the storeFull knowledge of coffee- including brewing, making, and taste-testing of beverages

Tested and provided analysis/feedback for Planet SK, SK Telecom applicationsProvided Korean to English translations, including manuscripts, conversations, and formal textsRecorded and evaluated trends in mobile applications

Davis, CA

* Responsible for on-site management, training, and evaluation of Intramural Sports officials in Basketball, Soccer, Flag Football, and Volleyball * Supervised Sports Club tournaments, games, and special events including weekends * Served as CPR/AED and First Aid responder * Member of Interview Committee in charge of hiring future supervisors