Stephen Yap

Stephen Yap Email and Phone Number

Research Director @ CCMA | Contact Centre Management Association
United Kingdom
Stephen Yap's Location
United Kingdom, United Kingdom
Stephen Yap's Contact Details

Stephen Yap personal email

n/a
About Stephen Yap

I use research, writing, and speaking to explore how technology is changing industries.It is a privilege to represent the CCMA and LegalTechTalk as Research Director:- Contact Centre Management Association (CCMA), a membership association.- LegalTechTalk, Europe's largest LegalTech community for in-house teams and law firms.Occasionally I also take on custom assignments under my own brand, Jam!Research.

Stephen Yap's Current Company Details
CCMA | Contact Centre Management Association

Ccma | Contact Centre Management Association

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Research Director
United Kingdom
Stephen Yap Work Experience Details
  • Ccma | Contact Centre Management Association
    Research Director
    Ccma | Contact Centre Management Association
    United Kingdom
    View
  • Legaltechtalk
    Research Director
    Legaltechtalk Aug 2023 - Present
    London, Gb
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  • Ccma | Contact Centre Management Association
    Research Director
    Ccma | Contact Centre Management Association Jun 2020 - Present
    London, Gb
    View
  • Jam!Research
    Director
    Jam!Research Sep 2020 - Present
    Jam!Research helps brands in categories experiencing rapid innovation to tell their stories through bespoke customer and market insights plus publication-quality writing.
  • Intuit Research
    Director
    Intuit Research Sep 2019 - Sep 2020
    Hong Kong, Hong Kong, Hk
    Intuit Research comprises a diverse group of highly-experienced practitioners representing many different nationalities and backgrounds.
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  • Ipsos Mori
    Head Of Voc Programmes
    Ipsos Mori Mar 2018 - Apr 2019
    London, Gb
    Led Ipsos MORI's Voice of Customer practice, bringing together research and technology expertise to help organisations collect and act on customer feedback.Member of Ipsos Customer Experience Service Line Board.
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  • Ipsos Mori
    Head Of Customer
    Ipsos Mori Jan 2016 - Feb 2018
    London, Gb
    Led 25-strong team delivering Customer Experience research for clients across technology, travel and energy sectors.
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  • Ipsos Mori
    Head Of Marketquest
    Ipsos Mori Jan 2013 - Dec 2015
    London, Gb
    Led team of 25 researchers specialising in brand strategy, Usage and Attitudes research, segmentation and Shopper.Member of Ipsos Global MarketQuest Board.
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  • Kantar Tns
    Global Account Director & Group Director
    Kantar Tns Dec 2001 - Dec 2012
    London , Co
    From 2001-2008 based in Hong Kong with a Technology and Media oriented portfolio.From 2008-12 based in London, initially to lead one of Kantar's largest brand-tracking programmes spanning more than 50 markets, and subsequently Global Account Director for a technology client with billings in excess of £8m per annum.
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  • Interactive Audience Measurement Asia (Iamasia)
    Director Of Communications
    Interactive Audience Measurement Asia (Iamasia) 2000 - Nov 2001
    Founder member of startup venture that provided the first panel-based digital audience-measurement services in Greater China.
  • Ogilvy
    Associate Director
    Ogilvy 1998 - 2000
    New York, Ny, Us
    Winner of the 1999 PRWeek Asia award “Young Communicator of the Year”
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  • Ketchum Public Relations
    Senior Account Executive
    Ketchum Public Relations 1996 - 1998
    New York City, New York, Us
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Stephen Yap Skills

Customer Insight Advertising Research Consumer Behaviour Marketing Research Market Research Business Insights Quantitative Research Brand Equity Segmentation Questionnaire Design Consumer Insight Primary Research Digital Marketing Start Ups Marketing Strategy Analytics Market Analysis Consumer Behavior Strategic Communications Public Relations Consumer Insight Generation Strategic Insights

Stephen Yap Education Details

  • Washington State University
    Washington State University
    Communication
  • The University Of Sheffield
    The University Of Sheffield
    English Literature And Philosophy

Frequently Asked Questions about Stephen Yap

What company does Stephen Yap work for?

Stephen Yap works for Ccma | Contact Centre Management Association

What is Stephen Yap's role at the current company?

Stephen Yap's current role is Research Director.

What is Stephen Yap's email address?

Stephen Yap's email address is sy****@****gle.com

What schools did Stephen Yap attend?

Stephen Yap attended Washington State University, The University Of Sheffield.

What skills is Stephen Yap known for?

Stephen Yap has skills like Customer Insight, Advertising Research, Consumer Behaviour, Marketing Research, Market Research, Business Insights, Quantitative Research, Brand Equity, Segmentation, Questionnaire Design, Consumer Insight, Primary Research.

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