Stephen Yates Email & Phone Number

As a facilitator and coach I am fascinated by what drives us as individuals, what stops us from changing and how we can move forward and succeed in the areas we want to spend our time. Whether it is simple workplace challenges, difficult conversations, career development or managing a team the simple art of conducting effective conversations is at the centre moving forward. My area of expertise is focussed around first level managers, new to the workplace Graduates as well as all areas of customer service.Selling Skills and Customer Relationship.Simple approaches to developing a customer base and encouraging the customer to return, providing further sales. Initial contact, establishing a relationship and nurturing the customer.20 years retail management experience. Fluent in French2 years Habitat Group Trainer. Training managers in France, England and Spain10 Years Habitat Store Manager, UK, Ireland and France. Average turnover 9m Euro.3 years Heals, London. Sales manager.3 years Liberty Regent Street, London. Sales manager and Buyer's asst.Educated to Degree level. BA Hons History of Art, University College, London.CITP Qualified. (Cert in Training Practice). Associate member CIPDNLP Qualified PractitionerMBTI Level One PractitionerTrained Coach (Coaching Development)TA 101Following a career as Store manager, I spent 2 years working as project leader on Habitat's European Selling Skills programme. In addition to leading the project, I was both Trainer and Coach, in France and the UK. My approach is based on using individuals' strengths, enabling managers to increase their confidence. In addition I place a strong emphasis on the role of the team, this being central to success. Commercial Growth.Developing sales through objective setting, action and measure. Measurement through KPIs such as Average Transaction Value and conversion rate are key to follow up.

Listed skills include Coaching, Training, Performance Management, Management Development, and 25 others.