Stephen Young Email & Phone Number

Salisbury, United Kingdom

Rolling contract as a business expert and analyst on a major system migration projectDesign and wireframe build of Excel Finance MI ‘pack’ for senior managementBusiness analyst on a Quality & Audit process improvement initiative, and similar work on incidents Production of gap analysis and recommendation of solutions in design board papersChairing and recording platform migration delivery management meetings. Managing the action logOutsourcing (offshoring) efficiency project. Creating MI tools, interpretation and recommendations.

Salisbury, United Kingdom

Product reviews, launches and closuresInteraction with other business areas, including sales, customer services and business change teams, regarding the global protection product range MI support for the protection proposition team using in-house data tools and Excel/Word to produce monthly and weekly reports.

Salisbury, United Kingdom

Daily management of a team of fourteen, resolving staff issues and appraisals/objective settingRecruiting, mentoring, coaching and development of staffStanding in for the customer services manager when required Visiting offshore offices (Isle of Man, Guernsey) to share best practice.

Salisbury, United Kingdom

Established the policy servicing department to support existing customersStaff management responsibilities including appraisals and objective settingResponsible for senior level complaint casesThree-month secondment to the Dorking office as part of the project to build the office’s extranet system.

Salisbury, United Kingdom

Established and managed the fledgling new teams that were supporting the recently founded International Division’s expansion into new territoriesStaff management and recruitment PowerPoint presentations to staff and senior managersBudget work and MI activities for reporting purposes.

Southampton

Joined the company as an administrator before qualifying as an underwriterOn the formation of the International Division, selected as the administration team manager/underwriter.