Stephen Zhou Email & Phone Number

中国 广东省

中国 广东省

中国 广东

1. Global End User Computing tower lead, responsible for MS product vendor management; 2. APAC IT infrastructure manager, responsible for AP IT vendor management; 3. MS M365 license manager, responsible for M365 license management and procurement; 4. Global IT Crisis manager, responsible for identify CIM process and deployment;

广州

- Major Incident Management (MIM). Send out White Board to notify IT community for the Major Incident and drive resolution of MIM. - Global take-ons or support transition management, in order to ensure MSD is qualified to support all the new technology and application. To define the global support process, publish global solution and deliver training to global MSD.- Global Tech Lead. Drive the result for solution coverage, utilization of specific technology for Managing the escalation rate.- Regional Tech Lead. Work with Global Tech Lead to make sure the solution coverage, utilization of specific technology for the region. Manage the escalation rate of the region within target.- Workload utilization management including forecast, reporting, recording, review with team and make adjustment.- Consolidate overall team matrix and prepare the report to different levels of management. To constitute action plan to optimise team performance.

中国 广东

Mba, Emba

学士, Electrical, Electronics And Communications Engineering