Stephen O'Brien Email & Phone Number

Santa Clara, Ca, Us

Led a team of 3 in designing and implementing features that reduced ServiceNow version upgrade case tasks by 55%-AI-driven merge tooling enhancements (merge conflict resolution suggestions)-Built data pipelining of metrics from customer installations via our business intelligence to data warehouse-Collaborated with CI/CD teams, integrating with Jenkins and Git to display individual change impact in pull requests and report compound change summaries in release/patch buildsImplemented the 'Upgrade Plan' feature to reduce upgrade timeframes and enhance reliability for customers during release version transitions-Developed a change-mirroring system to replicate configuration and metadata across environments (from QA to production), enhancing confidence in system stability-Created an automation tool functioning as a rules workflow engine, enabling customers to define outcomes for common scenarios-Facilitated cross-team and customer communication to establish a structured feedback loop, integrating insights into development forecasts and driving iterative feature enhancements across releases

Brecksville, Ohio, Us

• Spearheaded end-to-end management of marketing campaigns at LendUS, resulting in $70k+ annual savings and a 35% increase in customer responses.• Developed a solution for flexible scheduling of overlapping campaigns, boosting conversion rates.• Utilized data-driven insights to realign business priorities, predicting refinance opportunities for customers and mortgage officers.

Oviedo, Florida, Us

• Developed a cloud-based analytics service using Google BigQuery, Python, and Plotly Dash to consolidate data from multiple sources, enabling efficient exploration of new datasets.• Collaborated closely with project stakeholders at Spire Law to manage development and ensure data engineering stack transition.

Chicago, Illinois, Us

As a full-stack developer of trading applications, my primary focus was building efficient and scalable data processes and analyzing solutions for our distributed architecture. I often worked with other teams to manage project deliverables and maintain constant communication as requirements changed.o Risk Analysis Automation: Developed automated alerting and analysis tools using anomaly detection for option orders during periods of extreme market volatility to minimize firm losseso Order Routing Optimization: Managed data auditing and ETL processing and built real-time dashboards with detailed order status (execution rate, getaway availability etc.), supporting traders to maximize order fill rate and cost savings of vendor & in-house order routing techniqueso Trade Processing: Worked closely with our BI team to fulfill high accuracy and low latency requirements for trade data processing by safely replacing legacy position management software with a modern clerking suite for organizational cost-savingso Accounting Management: Collaborated with Finance teams to build a long-term roadmap of accounting infrastructure overhaul and delivered milestones in a timely and robust manner

Computer Science

Chemical Engineering