Stephen Maddox, Pmp, Cpim Email & Phone Number

Raleigh, North Carolina, United States

At Primeritus Financial Services, our team has refined vendor operations with an emphasis on compliance, efficiency, and strategic supplier engagement. My role as Director encapsulates vendor management and operational oversight, ensuring alignment with lender requirements and improving recovery rates and margins substantially. The valued relationship that we have with our vendor is 100% contributed to our success.Manage relationships with over 500 critical Tier 1 vendors, ensuring a harmonized and seamless ecosystem for our lender network. Analyze, evaluate, and collaborate with Tier 1 and Tier 2 vendors to increase recovery rates, reduce transportation lead times, and minimize asset depreciation.Develop operational strategies and SMART goals to enhance profit margins through the implementation of Lean and DMAIC continuous improvement initiatives. Pre-screen new vendors and provide escalation support for fee schedules, contract negotiations, and terms and conditions related to logistical and operational services.

Raleigh-Durham, North Carolina Area

Established purchasing and inventory control procedures in compliance with 21 CFR 820 and ISO 13485 to support 510(k) submission efforts, resulting in successful FDA clearance within 21 months. Developed and managed supplier risk management activities and ERP workflows for procurement, logistics, inventory control, and P&L oversight, achieving a >10% improvement in operational margins through cost-reduction initiatives.Designed and maintained a vendor management system with SOPs aligned to FDA standards, effectively managing Tier 1–Tier 3 suppliers on the Approved Vendor List. This included implementing KPIs and scorecards to track on-time delivery, cost-reduction projects, first-pass yield, and quality issues through a documented SCAR process for raw materials, subassemblies, and finished goods.Onboarded and collaborated with contract manufacturers and suppliers to implement continuous improvement programs, reducing non-conforming materials by 30%. Achieved a 3% reduction in BOM costs within the first year, with an additional 8% reduction targeted for the following year.Led project management efforts to develop and monitor sales and distribution channels via HubSpot CRM, aligning inventory requirements, production planning activities, and revenue forecasting. Established KPIs to measure sales forecast accuracy, enabling data-driven procurement decisions for raw materials and optimizing resource planning. Developed alternative sourcing strategies to mitigate dependency on primary suppliers in the Asia-Pacific region, enhancing supply chain resilience.QMS: Propel & Master ControlERP: QuickBooksCRM: HubSpotOthers: Power BI, Excel, and Power PointSkills: PMP, APICS - CPIM, Kaizen, Lean Six Sigma (Green Belt), Pre-Market 510(k)

Raleigh-Durham, North Carolina Area

Managed procurement activities for the Thermo-Fisher and Patheon acquisition, including a global vendor clean-up effort to harmonize vendor requirements, CAPA expectations, and assessments. This initiative improved on-time delivery rates from 93% to 97% for over $400M in raw materials. Developed tools, processes, and training to implement a single harmonized SOP across 16 pharmaceutical facilities in compliance with FDA Title 21 CFR 207.1, achieving annual cost savings of over $800K.Facilitated the transition of over 300 employees from JPMorgan Chase P-Cards to Bank of America P-Cards, defining acceptable merchant category codes for each site to streamline operations and enhance compliance. Optimized the supply chain footprint by managing international transportation and distribution while developing integrated supply chain solutions to improve efficiency and reduce costs.Identified and addressed process gaps post-acquisition to align with corporate directives and ensure the seamless distribution of finished goods in accordance with FDA Title 21 CFR 207.1 standards. Established and maintained Supply Chain SOPs and Work Instructions to comply with ISO 13485, ISO 14971, and ISO 14001 standards. These procedures included supplier management, traceability for raw materials and finished goods, SCAR processes, CAPA measures, and inventory management.Collaborated with cross-functional teams in engineering, sales, business development, and finance to drive innovative improvements across procurement, sourcing, manufacturing, operations, and services. These efforts enhanced growth, profitability, and customer satisfaction.QMS: Oracle Fusion Cloud Product Lifecycle Management, ERP: Oracle, Other: Ariba, Excel, Power PointSkills: PMP, Acquistions, Lean Six Sigma (Green Belt).

Raleigh-Durham, North Carolina Area

Implemented supply chain improvements in collaboration with engineering, quality teams, and contract manufacturers, achieving a 20% cost reduction in the BOM within 14 months. Extensive experience in international supplier relations within the Asia-Pacific region and Guadalajara, Mexico, managing high-volume, high-complexity production efforts. Built a strong network of domestic and international suppliers, including machine shops, casting facilities, PCBAs, cable harnesses, plastic bezels, 3D printing, molding, and contract manufacturers for raw materials, subassemblies, and finished goods.Oversaw procurement processes for over 40 unique suppliers contributing custom products or services to the Spencer eco-system. Developed a rolling 12-month production forecast to streamline operations across contract manufacturers, suppliers, and 3PL distribution centers. Established and enforced rigorous inventory control protocols across global locations, consolidating regional suppliers into a synchronized global supply chain system. Promoted a forward-thinking Sales and Operations Planning (S&OP) process to align production and supply chain activities with revenue expectations. Supported engineering activities including vendor selection for development projects, verification and validation standards, and design transfer to production in compliance with FDA and ISO 13485 standards. Financial responsibilities included monthly, quarterly, and annual sales forecasting, cost reduction initiatives, budgeting, and monitoring inventory reserves, scrap levels, and cycle counts.Operational responsibilities included vendor management, quality management system contributions for the supply chain, ERP deployment, and serving as a CRM administrator.QMS: ArenaERP: QuickBooks & NetSuiteCRM: NetSuite CRMOthers: Excel & Power PointSkills: PMP, Kaizen, Lean Six Sigma (Green Belt), Pre-Market 510(k) Submission

Raleigh-Durham, North Carolina Area

Managed procurement budget for direct and indirect purchasing, achieving a 23% spending reduction over two years through strategic negotiations and meticulous oversight of purchasing activities supporting business development, R&D, engineering, and sales. Supported acquisitions and organic growth, contributing to a fourfold increase in revenue from 2007 to 2015. Enhanced operational output by 24%, improved turnover rates by 40%, decreased backlog by 25%, and reduced inventory levels by 35% during the same period.Improved RMA turnaround rates from 96% to 99% within 18 months, driving customer satisfaction and operational efficiency. Oversaw multiple Contract Manufacturing facilities in Mexico and China, with full P&L responsibilities for procurement, supply chain, and logistics to meet monthly sales forecasts.Led financial operations including monthly, quarterly, and annual sales forecasting, cost reduction initiatives, budgeting, and inventory management. Monitored inventory reserves, scrap levels, cycle counts, and provided actionable recommendations to optimize inventory and support development projects. Prepared detailed financial reports for monthly inventory justification, initiatives to reduce inventory levels, and recommendations for phasing out legacy materials. Reports also included analysis of forecast precision versus budget to improve sales alignment. Established bi-weekly operational meetings with sales, production, distribution, customer service, and implementation teams to define and measure monthly revenue expectations.Directed operational activities across order management, manufacturing, procurement, receiving, distribution, and traceability, ensuring compliance with regulatory and quality standards. Developed and implemented a comprehensive sourcing strategy, focusing on supplier diversification and fostering value-driven partnerships, reducing dependency on China while optimizing the global supply chain footprint.

Raleigh-Durham, North Carolina Area

Held various roles over a 12-year period in Manufacturing, Distribution, and Fulfillment to support a high-performing, cross-functional S&OP organization. Analyzed, developed, and implemented supply chain processes to enhance efficiency, resulting in a 60% increase in web and B2B transactions for large enterprise customers year-over-year and a 20% growth in web sales across the US, EMEA, and AP regions.Executed web merchandising and strategic plans for Lenovo’s product line, driving web sales growth from $625.3M in 2005 to $1.3 billion in 2006. Developed and managed production schedules using MRP systems to optimize capacity utilization, inventory requirements, and resource planning activities.