Stephen Alfano Email & Phone Number

San Ramon, Ca, Us

Produced over $5M in Net New Revenue. President's Club Award Winner. Five9 is the leading Contact Center as a Service for Enterprise Businesses. Our solutions include an AI-powered intelligent Contact Center as a Service for companies seeking to re-imagine customer experience and free up agents to do valuable work. We provide our clients with the ability to scale and build upon their technology base. The benefits drive greater CX, Happy Customers, and Happy Agents while improving quality, broadening reach into digital, and reducing costs.

Franklin, Ma, Us

Leader and Business Strategy Advisor in pursuit of Financial Service Companies seeking to create a partnership with technology providing a human and tech "white glove" experience for their clients. We provide Managed Conversational AI Solutions creating value through a modern personal and digital customer service experience. Consult and advise stakeholders as they invest in their business with solutions to improve customer experience while creating a more relevant and personalized self service experience creating a culture focused on both customer and employee success.My objective is to help clients free people from the frustrations they often have when accessing customer service via phone or digital channels. I seek to help major B2C brands transform their customer experience and reduce opex costs by providing an advanced automated system that speaks or writes to customers like a skilled live agent and allows them to respond naturally.

Windsor, Connecticut, Us

In this role, I build trust, develop others, manage priorities, and lead the team to better outcomes. As Director, my team and I lead the sell-side, buy-side, and delivery of a Digital Workforce for enterprises seeking to impact business outcomes with Intelligent Automation. Focused on Financial, Healthcare, Energy, and CPG Clients within US Fortune 1000. We help executives and business stakeholders achieve their business priorities while enhancing the sustainability of their place in their markets. Blue Prism is the leading provider of Intelligent Software for Automation of all business processes which creates business outcomes quickly and generates value from digitization by improving process efficiency, reducing errors, and minimizing costs. We create value for business operations via use cases within FinOps, Sales & Marketing, HR, Operations, Customer Experience, Support, and Contact Center Operations. We are a team of business-led technology professionals obsessed with designing solutions to solve client problems- backed by the support and experience of a global technology leader. Blue Prism Robotic Operating Model is a connected automation platform that propels and scales the Digital Workforce allowing your People to thrive while reducing costs, streamlining operations, and uncovering unrealized growth revenues. Our platform combines automation, Machine Learning, and AI to continuously transform our client's business processes. We believe the best way to measure success is through business led outcomes for our clients.

Quebec City, Quebec, Ca

Lead Regional Sales Team in pursuit of large account sales of AI Powered SaaS Solutions creating a personal experience for websites, self-service, and intranets. Consult with stakeholders as they help their companies invest in their business with solutions to improve customer experience while creating a more relevant and personalized experience creating a culture focused on the customer and employee success. Using Coveo AI Powered Intelligent Search, Machine Learning and Predictive Analytics; I help organizations transform marketing, operations, succeed at self-service, create high-performance websites, contact centers, and cultivate company-wide collaboration technology to improve personalization, conversion, drive case deflection and use relevant knowledge as a strategic advantage. Over 1,000 customers worldwide use Coveo to unify knowledge and make it actionable. With corporate headquarters in Quebec City Canada, U.S. headquarters in San Mateo, CA, and offices around the world, Coveo and its network of certified systems integrator partners deliver intelligent search-driven knowledge solutions to organizations across every vertical and in every geography.Coveo is a strategic partner of Salesforce.com and SiteCore and has been recognized as the leader by analyst firms including Gartner, Forrester and IDC, and is ranked as the absolute visionary and execution leader in Gartner’s most recent Magic Quadrant for Insight Engines, 2017.

Cambridge, Ma, Us

Sales Team Leader of enterprise software sales to large Communication and Media Companies. I help influential people within Large Corporations solve business problems while transforming their business. Problems solved include churn reduction, increased revenue from cross-sell and net promoter improvement from better customer experiences. Helped one of my client's reduce their churn from 2.3% to 1.5% from a strategic solution they purchased from me in 2015. Have helped companies fix customer facing and back-office issues related to Customer Experience and Customer Lifetime Value Management. Sold million dollar solutions for Marketing, Sales, Care, Retail and Web. Client's have achieved One to One Marketing, efficient Order Management, Improved Customer Experience while generating millions in new revenue from solutions I have sold. I create a compelling business case and position my solutions with the Executive level to drive buy-in and adoption from VP and Directors. Ultimately I help key people do for themselves what they cannot do by themselves. I help business sponsors learn new ways to achieve goals through superior problem-solving.

Redmond, Washington, Us

Communication Sector, Sales Lead - Business ProductivityExceed annual sales revenue target of $30M while driving critical business productivity solutions for enterprise communication accounts within Central US Region. Development of sales account strategy plans, accurate forecasting, contract negotiations, and alignment of resources from a virtual team. Additionally lead weekly/monthly sales activity, coordinate services, and partner resources while maximizing Microsoft revenue from Social Media, Collaboration, and Real-Time Communication Solutions. These include Content Management, Collaboration, Web Portal, BI, and Enterprise Search. Key areas of work are the development of a sales and marketing plan for solutions that include services and partners, including both ISVs and system integrators. The role includes account relationship management comprised of key business and technical decision-makers. Manage opportunity pipeline and partner engagement process within the region in alignment with virtual team members while achieving key metrics including revenue, competitive wins, and opportunity pipeline metrics. Clients include AH Belo, CenturyLink, Clear Channel, Clearwire, MetroPCS, Motorola, Publicis, RR Donnelley, Sprint, Tribune, and US CellularKey Accomplishments in 2010Exceeded FY 2010 key revenue target with 125% of plan. Closed two new enterprise agreements generating over $1.2M of new revenue for fiscal Q4 2010. Brought agreement in early for fiscal Q2 and did the same in Q3, generating over $1M in additional quarterly billed revenue. Achieved early completion of key annual metric: Reached FY 10 Annual Metric of 128 SharePoint Servers Sold in Q3. Finished year at above 153% of goal.Won fiscal Q4 Compete Share Fighter Team Award for Communication Sector.

Redmond, Washington, Us

Resourceful sales lead with strong hands on sales and sales management experience within the business-to-business communications industry. Leader of district account team selling communication and collaboration software such as LCS 2005, Telephony and Live Meeting to critical Microsoft enterprise clients; includes Financial, Healthcare and High Tech Manufacturing verticals. Consistently exceeded sales goals while opening new relationships with Fortune 500 Businesses. Surpassed multiple million dollar quota growing revenue during a 4 year time span by more than 30% year over year. Ability to sell companywide software deployments and deals above $2,000,000. Strong solution selling knowledge and practical experience. Excellent team selling skills, opportunity management and general sales execution. Over achieved 2006 sales goal by more than 65% leading to promotion to Microsoft Communication Sector and additional revenue responsibility. Certified in Microsoft Live Communication Server 2005, Live Meeting 2005 and VoIP Telephony. Clients include Allstate Insurance, Baxter Healthcare, Northwestern Mutual, R.W. Baird Co., State Farm Insurance and University of Wisconsin Extension.

Redmond, Washington, Us

Generated new business within the collaboration market selling web conferncing software to strategic accounts within the Midwest Region. Responsible for account planning and sales execution. Visionary leader of a strategic account team selling Web Conferencing service and software to the Financial, Pharmaceutical and High Tech Manufacturing Segments. Consistently over achieved annual sales goals of more than $2 Million each year while opening new relationships with Fortune 500 Businesses. Ability to sell company wide software deployments and deals above $1,000,000. Responsible for developing and closing several of PlaceWare’s largest sales within the strategic account sales organization.

Sales Manager and visionary leader of a high tech national accounts sales team, providing e-commerce solutions for enterprise businesses throughout the Midwestern United States. Develop strategic and tactical sales alliances as well as staffing of sales team. Managed divisional sales targets, revenue tracking, sales development planning, strategic alliances and channel sales development. Group generated over $ 9 Million in sales in 1999.Increased 2000 objective by 25%. Increased headcount and sales per employee by 100% in 2000.

Mba, Business Administration

Bachelor Of Science; Bsba, Business Administration