Stephen A. Briggs Email & Phone Number

Quincy, Ma

Coordinated team effort to accurately execute reconciliations and discrepancies on time and to company standards. Ensured controls and compliance programs were in place; identified and reported on global risk and compliance issues, breaches, and suspicious activities. Interacted with internal and external clients to provide comprehensive support. Optimized the client experience through streamlined processing and timely follow up. Generate weekly and monthly past due reports for use by senior management and securities lending traders. Trained new employees and current employees.• Took on additional responsibility for coaching a four-member team to assure all processing entries were completed timely and accurately to minimize errors and reduce risk• First point of escalation for the team and primary liaison to the Securities Finance Department for most major accounts including Morgan Stanley, Goldman Sachs, Deutsche Bank, and JP Morgan• Served as subject matter expert on REITS claims and reconciliations in the United Kingdom during monthly executive governance calls. Collaborated with senior management and senior traders to claim back the income due on these complex securities• Resolved a massive error following recording of the wrong tax entitlements from Norwegian securities to brokers. Teamed with trading desk and tax teams to develop massive spreadsheets to present highly-complex data to the traders and avoid recurrence going forward• Produced a 15-day-or-less recovery rate for lending claims in Securities Finance programs • Monitored trends to identify and resolve processing gaps and potential risk items such as aged and high-value claims, Developed and enhanced metrics and reporting tools• Improved efficiency of processes and workflows by adapting principles learned from State Street’s adoption of Lean Six Sigma philosophies• Promoted to senior in recognition of superior performance helping another team with pricing and dividends calculations in 2012

Quincy, Ma

Processed and reconciled complex transactions to comply with established Global Operations policies and procedures. Partnered with internal and external business partners to route communications and complete transactions. Identified, resolved, and escalated exceptions. Provided responses and documentation to inquiries and ad hoc requests. Reviewed transactions and related documents and verified work processes to ensure completeness, accuracy, and conformance to established service levels. Assisted with training and coaching of new hires.• Moved back into the research group at a higher position to execute market income processing, claiming, and exception resolution • Created client-specific tracking tools using Excel to more easily monitor what was being claimed, what each broker owed, and the status of payments or adjustments

Quincy, Ma

Coordinated collections from brokers and payments of loan positions in the UK as the sole specialist focused on this market. Reconciled cash breaks, position differences, variances, and other investment data among brokers, internal accounting, and external vendor systems. Served as the primary point of contact for clients. Maintained correspondent accounts in accordance with applicable policies, ensuring regulatory compliance and minimizing exposure. Introduced workflows to ensure efficiency. • Selected from a team of eight to become the first analyst to become a subject matter expert on REIT positions in the UK Market. Developed the policies and procedures on how to make claims against brokers and pay that income out to internal clients • Utilized CREST, the central securities depository for markets in the United Kingdom and for Irish stocks, to research and resolve discrepancies

Quincy, Ma

Worked closely with securities finance and market teams and other business areas to resolve loan position discrepancies within Global Operations. Handled all aspects of customer servicing, including payment issue remediation, reconciliations, exception handling, disputes, regulatory inquires, account updates, and special handling cases, in order to deliver world class servicing experiences.