Stephen Copley Email & Phone Number

Greater Nashville Area, Tn

Launched and grand opened T-Mobile in Nebraska. Responsible for all TPR locations in both Nebraska and Iowa through 7/15/18. Transitioned to Nashville, TN in mid July 2018 and supported multiple dealers and channels, 25+ doors to deliver consistent, above average results. During title, territorial and channel assignment shifts (SOM/TM/RISM) was responsible for TPR dealers, Metro by T-Mobile dealers, national retail and authorized retail.

Louisville, Kentucky Area

Joined T-Mobile in November 2010 as District Manager in Cincinnati North. The district was a turnaround assignment during a time in which T-Mobile was struggling through a potential (and failed) acquisition by AT&T. Was able to improve the leadership team and employees while delivering better than expected sales and operational results. Transitioned to Kentucky West in August 2011. Responsible for largest volume, largest territory in region covering western Kentucky and southern Indiana. Senior leader and company representative in my state. Consistent, strong results in people development, growth, revenue, customer experience and operations.

Little Rock, Arkansas Area

Responsible for overseeing all company owned retail locations in Arkansas and Oklahoma; senior leader and company representative in both states for over two years; involved in planning and executing all local marketing and public relation activities; demonstrated tremendous improvement in customer growth, revenue growth, profitability, and the overall customer experience; doubled company owned retail store presence; launched the Tulsa market in October of 2007; launched the NW Arkansas market in June of 2008; prepared and presented quarterly operational reviews to region president in TX; active member in several Chambers of Commerce in AR and OK; top district manager in the south area for data sales per contract and data attachment rates in 2007, 2008, and 2009; top district manager Key Performance Indicators and YoY growth each year.

Louisville, Kentucky Area

Responsible for overseeing all company owned retail locations in Kentucky and southwestern Indiana (Terre Haute and Evansville); points of distribution increased from ten locations to nineteen; trained peer district manager when territory was split; oversaw the larger of the two territories after division; improved all key operating metrics including more than doubling accessory revenue; lead contact for Nextel Partners in Kentucky/Indiana during consolidation and closure of Nextel Partner locations after acquisition by Sprint Nextel.

West Palm Beach, Florida Area

Directly supervised up to twenty retail sales managers with thirty-two locations; increased customer satisfaction rankings from 70% to 90%; averaged over 125% sales attainment while leading in profitability and other key operating metrics; recognized as top area retail sales manager in region; awarded trip to Cingular Summit in 2004- the top honor you could achieve; received key contributor bonuses in 2004 and 2005; served on several strategic planning committees locally and nationally.

Owensboro, Kentucky Area

Responsible for the Owensboro, KY retail store, kiosks inside Wal-mart in Owensboro, KY and Tell City, IN, and a kiosk inside Kroger in Owensboro, KY; store was top ten in the company for both sales and profitability; received store manager of the year area award all 3 years; promoted and relocated.

Louisville, Kentucky Area

Louisville, Kentucky Area