Stephen G. Email & Phone Number

Creswell, GB

• Through excellent client engagement skills to help develop a strong relationship focusing on the Customers, Service, SLAs, Risk Management, and process with reference to ITIL principles, ensuring the success of the.
• Ensure that the service delivered successfully matches the objectives of the contract.
• Report to both the customer and internally through the established service review process identifying success, areas for improvement and areas of risk.Communication
• Act as the senior point of escalation regarding service issues that affect the smooth operation of the relationship.Customer Engagement
• Establish clear and professional relationships with the customer's key stakeholders.
• Whilst acting as the voice of the customer, seek mutually acceptable resolution for issues raised.

Partnering with professionals to rediscover their purpose. Wanting people who are looking to make themselves better today than they were yesterday. I am an experienced IT professional that is looking to help others via coaching and asking those questions that make you think. Helping people overcome their challenges.

• Oversees all new Microsoft Dynamics Business Central (BC)/Bevica implementations for TVision and ensures they are delivered within the methodology framework. Manage a team of 12 (consultants and project managers)..
• Ensures that clients are billed, and time tracked on the agreed basis and flag when commercial issues arise.
• Ensures quality/regularity/punctuality of delivery of all “management products” – data, reports etc. to TVision management and team.
• Works with all departments to ensure focus on the pipeline to enable delivery of growth/sustainable profitability vs targets.
• Takes a proactive approach in identifying areas within TVision that would benefit from improvement or realignment to achieve better Operational delivery and customer engagement.
• Implement Customer Service Reviews to SaaS customers and monthly reviews with Key clients.

• Oversees all new Microsoft Dynamics Business Central (BC)/Bevica implementations for TVision and ensures they are delivered within the methodology framework. Manage a team of 12 (consultants and project managers)..
• Ensures that clients are billed, and time tracked on the agreed basis and flag when commercial issues arise.
• Ensures quality/regularity/punctuality of delivery of all “management products” – data, reports etc. to TVision management and team.
• Works with all departments to ensure focus on the pipeline to enable delivery of growth/sustainable profitability vs targets.
• Takes a proactive approach in identifying areas within TVision that would benefit from improvement or realignment to achieve better Operational delivery and customer engagement.
• Implement Customer Service Reviews to SaaS customers and monthly reviews with Key clients.

Responsible for the lifecycle of the MI Ecosystem within Calyx,Relationships building within Calyx and external vendors.Understanding solution components, integrations, and design for MI. Transition projects and processes.Responsible and leadership for the reliability and lifecycle of the release software and associated products. First Point of Contact for.

Manchester, England, United Kingdom

To ensure a smooth Transition of Customers and/or Customer projects to Managed Services. These projects may be Transitioned from HSO Enterprise Solutions or the Project Services team of HSO Customer Services as either small projects or as transfers from other Microsoft Partners using the HSO ‘takeon’ process. Whilst not responsible commercially the.

Most small businesses have a requirement for an IT Director or IT Manager but aren’t large enough to warrant the cost of a full-time resource.The SG-CS solution resolves this predicament by offering contract services covering the following rolesIT DirectorIT ManagerConsultant serviceIndependent of any specific IT companies and with an extensive network.

• Responsible for ERP and Business applications across four UK sites. The role oversees the support, maintenance and ongoing improvements. This is a mixture of a strategic and a hands-on role that allows me to keep up.
• Working with multi sites, multiple demand and conflicting priorities for support, project and programme management
• Manage and review vendor performance, project delivery and support contracts.
• Contribute to the Group IT strategic development and budgetary processes and control of a £1m Budget.
• Reducing the application landscape to use existing solutions rather than purchase new solutions.
• Oversee and contribute to the continual improvement of various ERP and Business Solutions.

• Responsible for ERP and Business applications across four UK sites. The role oversees the support, maintenance and ongoing improvements. This is a mixture of a strategic and a hands-on role that allows me to keep up.
• Working with multi sites, multiple demand and conflicting priorities for support, project and programme management
• Manage and review vendor performance, project delivery and support contracts.
• Contribute to the Group IT strategic development and budgetary processes and control of a £1m Budget.
• Reducing the application landscape to use existing solutions rather than purchase new solutions.
• Oversee and contribute to the continual improvement of various ERP and Business Solutions.

• Responsible for ERP and Business applications across four UK sites. The role oversees the support, maintenance and ongoing improvements. This is a mixture of a strategic and a hands-on role that allows me to keep up.
• Working with multi sites, multiple demand and conflicting priorities for support, project and programme management
• Manage and review vendor performance, project delivery and support contracts.
• Contribute to the Group IT strategic development and budgetary processes and control of a £1m Budget.
• Reducing the application landscape to use existing solutions rather than purchase new solutions.
• Oversee and contribute to the continual improvement of various ERP and Business Solutions.

Macclesfield

• Accountable for all Enterprise Applications installed within the Bodycote Network.Systems Include but not limited to:
• AX
• Concur
• Hyperion
• Jeeves
• Jet

Macclesfield

• Accountable for all Enterprise Applications installed within the Bodycote Network and manager of a team in two countries for the delivery of support to the application landscape.
• Overall ownership and maintenance for the global ERP application and environmental designs.
• Manage all appropriate vendor relationships and all licence information.
• Management of all upgrade and release planning into BAU.
• Work with various departments to develop the solution roadmaps.
• Oversee and contribute to the continual improvement of the solutions under my remit.

• eBECS, a DXC Technology Company, is an award-winning Microsoft Gold Partner delivering Total Microsoft Business Solutions and Managed Services globally that help customers digitally transform their businesses, cut.
• Delivery of various projects ranging from one day for onsite consultancy or development up to thirty days.
• Crisis management for client issues.
• Customer advocate within eBECS, liaison for issues that fall between support and account management
• Validation of development quotes from the install base before they go to the clients.
• Working with clients, account managers and staff to look at resource and demand management.

• A leading UK Microsoft Gold ERP partner with Dynamics AX.
• Sole responsibility for the delivery of AX support to 50 clients.
• Responsible for the invoicing and project timesheet postings.
• Planning development time.
• Annual subscription for maintenance / support invoiced on time.
• Full life cycle of post implementation deployments

Accounts Administrator and Network Administrator for the Navision system.

Level 2 Certificate In Principles Of Cyber Security, Cyber Security

This qualification aims to, focus on the study of the principles of cyber security and offer breadth and depth of study, incorporating a.

Ibitgq Iso27001 Certified Isms Foundation (Cis F), Information Technology

Pl-900 - Power Platform Fundamentals

Az-900 - Azure Fundamentals

Education record

ITIL Foundation (2011) - Passed - 2018 MSP - Foundation - Passed 2018

Education record

AX2012 Finance Certification AX2012 Trade and Logistics AX2009 Finance Certification AX2009 Trade and Logistics AX2009 Projects Managing.