Stephen Carter Email & Phone Number

-Led a cross-functional team of 10, driving alignment and product strategy at the leadership level.-Integrated a billing platform into B2B SaaS, cutting client costs by 20% and reducing invoicing time by 30%.-Boosted client satisfaction by 18% in 6 months through AI-powered feature enhancements.-Streamlined B2C sign-up flow, improving client conversion by 21% within 4 months.-Automated Client Care workflows, cutting ticket handling time by 37%.-Achieved a 22% increase in annual revenue by optimizing B2C pricing, onboarding, and reseller strategies.

Claymont, Delaware, Us

-Managed AWS Postgres RDS migration, ensuring HITRUST compliance for secure data handling.-Reduced security risks by 96% through the implementation of Island Enterprise Browser and advanced encryption protocols.-Enhanced platform stability, reducing downtime and vulnerabilities, driving a better user experience.

- Develop mobile-first websites and online stores using Wordpress- Consult with clients on project requirements to formulate an effective and strategic plan- Manage ongoing support for 15 existing small business sites and online stores- Optimize web server and client instances for performance and SEO

Austin, Texas, Us

-Partnered with executive stakeholders to refine product roadmaps, driving a 90% reduction in client setup time.-Deployed error detection systems, cutting service disruptions by 95%.

Austin, Texas, Us

-Led API consolidation, reducing server costs by 47% while integrating 121 new carriers (630% YoY growth).-Delivered a modular shipping solution that protected $7M in annual revenue following regulatory changes.-Spearheaded the Pick Up Service (PUDO) rollout across 26 EU countries, integrating 30+ carriers, and increased merchant transactions by 20%.

Austin, Tx, Us

-Developed roadmaps based on client feedback, driving a 45% increase in feature adoption.-Reduced lead response time by 87% through automated lead routing, improving agent productivity.

Austin, Texas, Us

-Redesigned features on a social media SaaS platform, increasing adoption and driving $9M in annual revenue.-Led a MongoDB migration that cut operating costs by 90%, improving system performance.-Saved $3M in at-risk revenue by quickly pivoting after a key API shutdown.

Austin, Texas, Us

- Primary technical contact for enterprise client portfolio with revenue exceeding $12 million- Increased client portfolio value by 22% through implementation of ongoing health audits - Reduced operational expenses by 18% by streamlining workflow processes- Resolved multi-platform challenges within client environments using hosted API solutions- Served as subject matter expert on pre-sales and renewal calls

Overland Park, Kansas, Us

- Developed multi-network custom products for Enterprise and Public Safety clients- Managed tactical response teams of engineers and 24/7 on-call technicians - Reduced operational costs by 62% through resource consolidation