Experienced Senior Product Manager with 7+ years of driving success at the intersection of technology and user experience. I specialize in leading cross-functional teams to deliver data-driven SaaS and PaaS solutions that drive business growth, optimize processes, and enhance customer satisfaction.My track record includes:Delivering a 22% increase in annual revenue through B2C pricing optimization and AI-driven features.Boosting client satisfaction by 18% within 6 months by integrating advanced AI into product offerings.Reducing operational inefficiencies (e.g., cutting invoicing time by 30%, reducing ticket handling time by 37%).Expanding market reach across industries, including healthcare, logistics, shipping, and real estate.With expertise in Agile, API integration, and leveraging data science, I’ve built scalable products that solve real business challenges and enter new, high-value markets. I thrive on collaborating with leadership teams to align on vision, strategy, and execution, driving results in fast-paced startup and enterprise environments.
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Director, Product And Design / Senior Product ManagerThe Awesome Company May 2023 - May 2024-Led a cross-functional team of 10, driving alignment and product strategy at the leadership level.-Integrated a billing platform into B2B SaaS, cutting client costs by 20% and reducing invoicing time by 30%.-Boosted client satisfaction by 18% in 6 months through AI-powered feature enhancements.-Streamlined B2C sign-up flow, improving client conversion by 21% within 4 months.-Automated Client Care workflows, cutting ticket handling time by 37%.-Achieved a 22% increase in annual revenue by optimizing B2C pricing, onboarding, and reseller strategies.
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Staff Technical Product Manager, PlatformCerebral Jul 2022 - Apr 2023Claymont, Delaware, Us-Managed AWS Postgres RDS migration, ensuring HITRUST compliance for secure data handling.-Reduced security risks by 96% through the implementation of Island Enterprise Browser and advanced encryption protocols.-Enhanced platform stability, reducing downtime and vulnerabilities, driving a better user experience. -
Founder/Technical Product Manager (Web Development)Zoto Labs 2011 - May 2022- Develop mobile-first websites and online stores using Wordpress- Consult with clients on project requirements to formulate an effective and strategic plan- Manage ongoing support for 15 existing small business sites and online stores- Optimize web server and client instances for performance and SEO
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Senior Product ManagerCognitops Jan 2022 - Apr 2022Austin, Texas, Us-Partnered with executive stakeholders to refine product roadmaps, driving a 90% reduction in client setup time.-Deployed error detection systems, cutting service disruptions by 95%. -
Senior Product ManagerAuctane Aug 2020 - Jan 2022Austin, Texas, Us-Led API consolidation, reducing server costs by 47% while integrating 121 new carriers (630% YoY growth).-Delivered a modular shipping solution that protected $7M in annual revenue following regulatory changes.-Spearheaded the Pick Up Service (PUDO) rollout across 26 EU countries, integrating 30+ carriers, and increased merchant transactions by 20%. -
Product ManagerKeller Williams Realty, Inc. Aug 2019 - Feb 2020Austin, Tx, Us-Developed roadmaps based on client feedback, driving a 45% increase in feature adoption.-Reduced lead response time by 87% through automated lead routing, improving agent productivity. -
Product ManagerBazaarvoice May 2016 - Aug 2019Austin, Texas, Us-Redesigned features on a social media SaaS platform, increasing adoption and driving $9M in annual revenue.-Led a MongoDB migration that cut operating costs by 90%, improving system performance.-Saved $3M in at-risk revenue by quickly pivoting after a key API shutdown. -
Senior Technical Success ManagerBazaarvoice Nov 2014 - May 2016Austin, Texas, Us- Primary technical contact for enterprise client portfolio with revenue exceeding $12 million- Increased client portfolio value by 22% through implementation of ongoing health audits - Reduced operational expenses by 18% by streamlining workflow processes- Resolved multi-platform challenges within client environments using hosted API solutions- Served as subject matter expert on pre-sales and renewal calls
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Senior Technical Success Manager/Solutions ConsultantSprint Sep 1997 - Oct 2013Overland Park, Kansas, Us- Developed multi-network custom products for Enterprise and Public Safety clients- Managed tactical response teams of engineers and 24/7 on-call technicians - Reduced operational costs by 62% through resource consolidation
Stephen Carter Education Details
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Georgia Institute Of TechnologyManagement
Frequently Asked Questions about Stephen Carter
What is Stephen Carter's role at the current company?
Stephen Carter's current role is Senior Product Manager | SaaS Innovator | Driving Product Growth & User Satisfaction | Open to Remote Roles.
What schools did Stephen Carter attend?
Stephen Carter attended Georgia Institute Of Technology.
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