Stephen Mann Email & Phone Number

Market Deeping, GB

Market Deeping, Cambridgeshire, GB

This small but beautiful ITSM-focused industry analyst and content-sharing site launched in September 2016. We are continually posting new blog content to the website http://ITSM.tools. So please watch LinkedIn, Facebook, and Twitter/X for new content posts. Or sign up for the monthly email https://itsm.tools/newsletter/ thanks.The website is free for the.

Creating new ITSM content daily as an independent IT and IT service management (ITSM) content marketing creator. Also a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.Much of what I write is ghostwriting, so don't expect to see my name here, there, and everywhere.Please reach out if you.

Santa Barbara, California, US

London, London, GB

Creating ITSM-related, and similar, content for the benefit of Ovum's global clients.

Santa Clara, CA, US

ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. My role was to create easy-to-consume content (in different formats) to help customers, potential-customers, and colleagues to get the most out of IT and non-IT service management people, processes, and technology.Key activities included content writing (web.

Cambridge, MA, US

Forrester Research is a global analysis and advisory organization. As a Senior Analyst in the IT Infrastructure and Operations Team, I covered the IT operations areas of IT service management, IT asset management (including software asset management), and IT financial management. Key activities included:Writing Forrester research papers such as: "Market.

Mumbai, Maharashtra, IN

TCS is a global IT services, business solutions, and outsourcing company and a subsidiary of the Tata Group conglomerate. I joined TCS in a thought-leadership role for IT service management – to write provocative papers and present at industry events in support of TCS’s global brand awareness. However, the lack of suitable consultancy resource in my first.

GB

Ovum is a global analysis and advisory organization. I provided written and verbal advice and guidance to Ovum’s enterprise subscribers and IT software vendors.In June 2010 Ovum published my near 300-page IT Service Management Technology Evaluation and Comparison Report. The report dealt with strategic IT service management issues as well as including the.

Hynde Consulting was a small provider of IT service management-related consultancy services.I provided ITIL-based IT consultancy for Hibernian Group PLC (part of the Aviva Group), a Dublin-based insurance company as part of a multi-discipline project team. The project involved the creation of ITIL-based IT service management policies, processes, and.

London, GB

Royal Mail, the UK postal service provider, is one of the UK's largest companies.My role encompassed product, service level, and budget management for Royal Mail’s desktop environment - circa 18,000 PCs, as well as printing, PC peripherals, and mobile devices [a budget of £24m p.a.]. I ensured that the IT strategies, product set, and associated policies.

London, GB

This was a promotion that combined the Head of IT Asset Management role (detailed below) with the leadership of Royal Mail’s IT service delivery team. I was the senior ‘face of IT’ to internal customers for day-to-day IT service delivery and relationship management. Responsible for the outsourced service desk, incident and problem management processes, and.

London, GB

I set up and managed this money-saving project as part of the Royal Mail Business Recovery Plan. We reduced Royal Mail’s PC billed-for asset base by a net 6000 PCs, saving over £9m p.a. in recurring IT costs.

London, England, GB

The Post Office was the parent company of various regulated UK postal businesses.In these senior positions, I provided internal customers with assessments of how emerging technologies would impact upon business strategies. I was also a part-time creativity facilitator in the Post Office’s purpose-built Innovation Lab.

London, England, GB

I provided financially-related project, process, and change management expertise on a consultancy and project management basis.

London, GB

In these internal audit roles, I reviewed Royal Mail's processes and IT systems in accordance with agreed customer requirements and business needs.

Ba, Accounting And Financial Management And Mathematics

A Levels