Stephen Mann Email and Phone Number
Market Deeping, GB
Stephen Mann's Location
Market Deeping, England, United Kingdom, United Kingdom
Stephen Mann's Contact Details
Stephen Mann work email
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Stephen Mann personal email
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About Stephen Mann
What do I do these days? I write #Marketing stuff. Mostly about IT service management (#ITSM) but also similar areas.I've been writing about ITSM best practices since 2008 and during my 34-year career, my roles have included IT consultancy, ITSM, IT asset management (#ITAM), innovation and creativity facilitation, IT research and analysis, project management, finance consultancy, internal audit, IT software product marketing, and now ghostwriting ITSM content (so you will see very little of what I write published in my name) with the odd ITSM webinar thrown in.#Freelance specialties: #Content writing#GhostwritingIT Service Management#ITILIT Asset ManagementEnterprise service management #ESMExperience management #EXIT Financial Management (ITFM)
Stephen Mann's Current Company Details
Stephen Mann Work Experience Details
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Principal Analyst And Content DirectorItsm.ToolsMarket Deeping, Gb
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Principal Analyst And Content DirectorItsm.Tools Jul 2016 - PresentMarket Deeping, Cambridgeshire, GbThis small but beautiful ITSM-focused industry analyst and content-sharing site launched in September 2016. We are continually posting new blog content to the website http://ITSM.tools. So please watch LinkedIn, Facebook, and Twitter/X for new content posts. Or sign up for the monthly email https://itsm.tools/newsletter/ thanks.The website is free for the benefit of all and funded by my ITSM Content Creator role. -
Itsm Content CreatorQuick Content Limited Oct 2014 - PresentCreating new ITSM content daily as an independent IT and IT service management (ITSM) content marketing creator. Also a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.Much of what I write is ghostwriting, so don't expect to see my name here, there, and everywhere.Please reach out if you are looking for third-party content creation capabilities such as:BlogseBooksWebinars (content and/or delivery)Events and other presentations (content and/or delivery)Videos and podcastsWhite papersSurveys and reportsCase studiesPR contentWebpage textCompetitor analysisEducation sessionsInternal content review (inc. for AR)Advisory related to ITSM tool selection or development
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Associate AnalystGigaom Nov 2021 - Aug 2023Santa Barbara, California, Us -
Associate AnalystOvum May 2018 - Oct 2020London, London, GbCreating ITSM-related, and similar, content for the benefit of Ovum's global clients. -
Senior Manager, Product MarketingServicenow - The Enterprise It Cloud Company Jun 2013 - Sep 2014Santa Clara, Ca, UsServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. My role was to create easy-to-consume content (in different formats) to help customers, potential-customers, and colleagues to get the most out of IT and non-IT service management people, processes, and technology.Key activities included content writing (web pages, white papers, blogs, presentations, webinars, and media articles), delivering presentations to external and internal groups, and internal ITSM advisory. -
Senior AnalystForrester Research May 2011 - Jun 2013Cambridge, Ma, UsForrester Research is a global analysis and advisory organization. As a Senior Analyst in the IT Infrastructure and Operations Team, I covered the IT operations areas of IT service management, IT asset management (including software asset management), and IT financial management. Key activities included:Writing Forrester research papers such as: "Market Overview: SaaS IT Service Management Tools"; "IT Service Management Case Study: Making The Transition From On Premises To SaaS"; “Planning Road Map: Adopting ITIL”; "The State Of Software Asset Management 2012"; “Five Steps To Improve The IT Financial Management Maturity Of Your I&O Organization”; “Improving The Ops In DevOps”; "Develop Your Service Management And Automation Balanced Scorecard"; and “The Business Impact Of Service Management And Automation”.Advisory (consultancy) assignments for both enterprise clients (e.g. tool selection and process improvement) and vendor clients (e.g. product and marketing strategy).Presenting at industry events (e.g. country-specific itSMF conferences and the Service Desk and IT Support Show), vendor customer events (e.g. IBM Pulse) or webinars, and Forrester’s own global IT infrastructure and operations forums in the US and EMEA.Providing guidance and advice to Forrester clients, answering circa 400 enquiries a year related to tool selection, operational best practices, etc.Also a regular blogger on IT service management, IT asset management, and IT financial management issues. The blogs have received 470k+ reads in less than two years of blogging on Forrester.com and have been syndicated to other sites.I was also on the ITIL Change Advisory Board (CAB) from 2012. -
Principal ConsultantTcs Feb 2011 - May 2011Mumbai, Maharashtra, InTCS is a global IT services, business solutions, and outsourcing company and a subsidiary of the Tata Group conglomerate. I joined TCS in a thought-leadership role for IT service management – to write provocative papers and present at industry events in support of TCS’s global brand awareness. However, the lack of suitable consultancy resource in my first three months meant that I was diverted to writing bid documents for large outsourcing contracts. Unfortunately, as this was not the best use of my skill set I chose to leave TCS for Forrester Research. -
Senior AnalystOvum Sep 2008 - Feb 2011GbOvum is a global analysis and advisory organization. I provided written and verbal advice and guidance to Ovum’s enterprise subscribers and IT software vendors.In June 2010 Ovum published my near 300-page IT Service Management Technology Evaluation and Comparison Report. The report dealt with strategic IT service management issues as well as including the Ovum IT Service Management Tool Decision Matrix – a comparison and rating of the key IT service management vendors and products. I authored the update to the report in 2011, but my name was removed from the final report due to my leaving Ovum.I conducted, and documented, Ovum Technology Audits (8-10 page capability summaries) of IT vendor solutions. I also wrote vendor white papers.As well as creating a wealth of IT Service Management-related content for subscribers, I also delivered research in person via publicly-attended Ovum Strategy Briefings, vendor-sponsored webinars, vendor and industry events, and subscriber and vendor calls. -
Senior It ConsultantHynde Consulting Apr 2007 - Aug 2008Hynde Consulting was a small provider of IT service management-related consultancy services.I provided ITIL-based IT consultancy for Hibernian Group PLC (part of the Aviva Group), a Dublin-based insurance company as part of a multi-discipline project team. The project involved the creation of ITIL-based IT service management policies, processes, and procedures in response to a recently mandated IT and Risk Management policy. My core activities included customer liaison, project planning, data gathering and assimilation, ITIL best practice provision, policy and process creation and documentation, and change negotiation and selling.
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Principal It Service Delivery Manager - Product ManagerRoyal Mail Apr 2005 - Mar 2007London, GbRoyal Mail, the UK postal service provider, is one of the UK's largest companies.My role encompassed product, service level, and budget management for Royal Mail’s desktop environment - circa 18,000 PCs, as well as printing, PC peripherals, and mobile devices [a budget of £24m p.a.]. I ensured that the IT strategies, product set, and associated policies were aligned to current and future business requirements in the context of available budgets - delivery management of new IT services, including the creation of service level agreements and service definition documents in conjunction with the outsourced supplier (CSC).Business responsibility for key IT projects including: Win2000 to XP migration, the implementation of a corporate Managed Print Service, and a cross-business push for ‘Agile Working’. -
Head Of OperationsRoyal Mail 2004 - 2005London, GbThis was a promotion that combined the Head of IT Asset Management role (detailed below) with the leadership of Royal Mail’s IT service delivery team. I was the senior ‘face of IT’ to internal customers for day-to-day IT service delivery and relationship management. Responsible for the outsourced service desk, incident and problem management processes, and service request fulfillment. I led, motivated, and developed a team of eleven, geographically dispersed, IT Service Delivery Managers.I quickly streamlined two discrete IT Service Delivery teams into one to better suit changing business requirements and IT-Business alignment. This enhanced efficiency, improved the IT/customer interface, and consequently increased both customer and employee satisfaction.
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Head Of It Asset ManagementRoyal Mail 2002 - 2003London, GbI set up and managed this money-saving project as part of the Royal Mail Business Recovery Plan. We reduced Royal Mail’s PC billed-for asset base by a net 6000 PCs, saving over £9m p.a. in recurring IT costs.
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Senior It Researcher/Future Business AnalystPost Office Nov 1998 - Aug 2002London, England, GbThe Post Office was the parent company of various regulated UK postal businesses.In these senior positions, I provided internal customers with assessments of how emerging technologies would impact upon business strategies. I was also a part-time creativity facilitator in the Post Office’s purpose-built Innovation Lab. -
Senior Consultant & Project Manager, Finance ConsultancyPost Office Feb 1996 - Nov 1998London, England, GbI provided financially-related project, process, and change management expertise on a consultancy and project management basis.
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Senior Auditor/Auditor, Internal AuditRoyal Mail Sep 1990 - Feb 1996London, GbIn these internal audit roles, I reviewed Royal Mail's processes and IT systems in accordance with agreed customer requirements and business needs.
Stephen Mann Skills
It Service Management
Itil
It Strategy
Service Management
Saas
Governance
Enterprise Software
Outsourcing
It Management
Management
Strategy
Change Management
Service Delivery
It Operations
Business Intelligence
Social Media
Service Desk
Project Portfolio Management
Information Technology
Blogging
Software As A Service
Project Management
Consulting
Leadership
Incident Management
Process Improvement
Infrastructure
Problem Management
It Asset Management
Cobit
Customer Service
Customer Experience
Presentations
Business Strategy
Configuration Management
It Financial Management
Stakeholder Management
Release Management
Analysis
Sla
Market Research
Portfolio Management
Customer Satisfaction
Software Asset Management
Report Writing
Stephen Mann Education Details
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The University Of SheffieldAccounting And Financial Management And Mathematics -
Weston Favell Upper SchoolA Levels
Frequently Asked Questions about Stephen Mann
What company does Stephen Mann work for?
Stephen Mann works for Itsm.tools
What is Stephen Mann's role at the current company?
Stephen Mann's current role is Principal Analyst and Content Director.
What is Stephen Mann's email address?
Stephen Mann's email address is li****@****nns.org
What schools did Stephen Mann attend?
Stephen Mann attended The University Of Sheffield, Weston Favell Upper School.
What skills is Stephen Mann known for?
Stephen Mann has skills like It Service Management, Itil, It Strategy, Service Management, Saas, Governance, Enterprise Software, Outsourcing, It Management, Management, Strategy, Change Management.
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