Stephen Andrews Email & Phone Number

In this role, I utilize my communication skills to establish strong relationships with various stakeholders, such as Identity Guard's key clients, brokers, consultants, and partners. I provide support on-going client needs by listening to client requests, assessing the desired outcome, developing solutions to meet their needs, and working cross-functionally to implement appropriate solutions. I work closely with the Technology and Product teams to ensure back office operations and development… Show more In this role, I utilize my communication skills to establish strong relationships with various stakeholders, such as Identity Guard's key clients, brokers, consultants, and partners. I provide support on-going client needs by listening to client requests, assessing the desired outcome, developing solutions to meet their needs, and working cross-functionally to implement appropriate solutions. I work closely with the Technology and Product teams to ensure back office operations and development priorities are aligned with the business needs; additionally, I collaborate with the Marketing Team to develop collateral that addresses needs of brokers, clients, and end users.Key Contributions:• Demonstrated ability to develop strategies to maximize client conversion rates.• Ensures resolution of customer service inquiries and escalations by providing direction and training to Identity Guard's customer service team.• Successfully support the Identity Guard sales team with presentations and demos for new prospects.• Created and implemented control processes around billing, customer service and other business areas to be compliant with government regulations and internal/external policies. Show less

During my tenure as a Partner Marketing Associate, I created and defined marketing processes for Building36, an Alarm.com subsidiary. This required cross-functional collaboration with Product Management, Sales, Partner Services, and Marketing Communications to develop the voice of the brand for our partners. Together, we also created multi-channel content including sales presentations, partner trainings, white papers, trade advertising, and email communications. I also developed… Show more During my tenure as a Partner Marketing Associate, I created and defined marketing processes for Building36, an Alarm.com subsidiary. This required cross-functional collaboration with Product Management, Sales, Partner Services, and Marketing Communications to develop the voice of the brand for our partners. Together, we also created multi-channel content including sales presentations, partner trainings, white papers, trade advertising, and email communications. I also developed efficient onboarding processes by analyzing key products, services, and marketing efforts. Part of this included facilitating internal education for cross-functional teams on market intelligence and landscape, partner messaging and communication best practices. Key Contributions: • Proven success delivering consistent messaging across partner communications, ultimately developing an internal review process for all content contributors.• Demonstrated ability identifying new opportunities and areas for improvement in both approach and message across multiple channels.• Successfully developed new partner content based on evaluations of sales presentations, white papers, trainings, and advertising.• Drove major projects by engaging, influencing, and gaining cross-functional buy-in from Product Management, Sales, Engineering, and Marketing departments. Show less

Chantilly, Virginia

For one of the company's risk management services, I constructed as well as maintained the on-boarding process for their "Client Identity Theft Insurance". Along with mentoring three other team members, we consistently provided client support through positive engagement, identification, understanding, and effective communication of their needs throughout internal business units. I oversaw the allocation of limited resources, and was able to meet all deadlines as well as navigate through… Show more For one of the company's risk management services, I constructed as well as maintained the on-boarding process for their "Client Identity Theft Insurance". Along with mentoring three other team members, we consistently provided client support through positive engagement, identification, understanding, and effective communication of their needs throughout internal business units. I oversaw the allocation of limited resources, and was able to meet all deadlines as well as navigate through requirements that changed over time. I allocated my work time between multiple client projects of creating a custom website, selecting product and pricing, and ongoing review and follow-up communication with clients.To manage my time efficiently, I divided tasks of defining project scopes, acceptance criteria, writing user stories, and tracking risks into two-week sprints and used JIRA in conjunction with Scrum Master and Agile team schedules to prioritize task order. Additionally, I monitored project schedules, development, testing, and production release phases. Every day I met with lead developers and testers to discuss items including stand-ups, grooming sessions, code reviews, and release management.I also directed efforts to increase enrollment and revenue through campaign launches, emails, and flyers as well as presided at client meetings to cultivate new business relationships and identify up-selling opportunities. Show less

As a Business Solutions Associate, I was responsible for building and managing the company’s client identity theft insurance onboarding process. I interpreted client needs and liaised between them and internal business units, ensuring consistent support and positive engagement. I also adjusted to shifting requirements, allocated limited resources, coached and mentored team members, and met deadlines. This role required a lot of collaboration with Scrum Masters and Agile team members in… Show more As a Business Solutions Associate, I was responsible for building and managing the company’s client identity theft insurance onboarding process. I interpreted client needs and liaised between them and internal business units, ensuring consistent support and positive engagement. I also adjusted to shifting requirements, allocated limited resources, coached and mentored team members, and met deadlines. This role required a lot of collaboration with Scrum Masters and Agile team members in prioritizing tasks using JIRA and operating in two-week sprints. This also included facilitating regular meetings (daily standups, grooming sessions, code reviews, release management meetings) for developers and testers. I also had financial responsibilities, such as generating regular financial reports for senior management to ensure profitability and program success. Additionally, I played a huge role in customer services and client satisfaction, including coordinating meetings, resolving fulfillment and fallout inconsistencies, as well as establishing and updating branding, product, and pricing for clients’ custom websites. Key Contributions:• Demonstrated multi-tasking, project management, and communication abilities by working on multiple projects simultaneously to boost revenue.• Directed the onboarding of new clients and brokers by developing and executing bespoke training content.• Evaluated internal processes, determined areas for improvement, and proposed specific solutions.• Successfully organized Salesforce clients, reports, and dashboards to track pipeline for management. Show less

Fairfax, Virgina

As an Executive Team Leader, I was responsible for analyzing store data to identify areas for improvement in team and store performance. This included monitoring sales, customer satisfaction, and order fulfillment, as well as partnering with corporate leadership to implement enhancements. Key Contributions:• Improved store ranking from the worst in the district to the best in the district, by hiring top candidates, terminating poor performing staff, and coaching team members.•… Show more As an Executive Team Leader, I was responsible for analyzing store data to identify areas for improvement in team and store performance. This included monitoring sales, customer satisfaction, and order fulfillment, as well as partnering with corporate leadership to implement enhancements. Key Contributions:• Improved store ranking from the worst in the district to the best in the district, by hiring top candidates, terminating poor performing staff, and coaching team members.• Boosted customer satisfaction, resulting in 90% weekly satisfaction rating.• Recognized for management ability by being appointed to manage the store when the Leader on duty was absent, including supervising 100+ employees.• Fine-tuned logistics to boost sales to exceed sales goals set by corporate· Show less

Woodbridge, Virginia

• Track sales, guest satisfaction, order fulfillment, and overall store performance daily• Focus on guest experience; driving 90% satisfaction or higher weekly• Engage in coaching and corrective action with team members

Dubai, United Arab Emirates

As an intern for Moby Group, I provided assistance to the Director of Marketing on various tasks.• Worked with creative teams to deliver project goals• Wrote original press releases and edited other company documents for proper English• Managed and updated electronic mailing lists for the entire company• Led the revamp of a news site; coordinated with others who spoke different languages• Designed and maintained marketing automation campaigns to drive deeper… Show more As an intern for Moby Group, I provided assistance to the Director of Marketing on various tasks.• Worked with creative teams to deliver project goals• Wrote original press releases and edited other company documents for proper English• Managed and updated electronic mailing lists for the entire company• Led the revamp of a news site; coordinated with others who spoke different languages• Designed and maintained marketing automation campaigns to drive deeper engagement• Researched and drafted proposals for improvements to corporate operations• Connected with contracted partners to accomplish goals set by management Show less

Bachelor Of Applied Science (B.A.Sc.), Marketing

Education record