Stephen Andrews Email & Phone Number

• In this role, I utilize my communication skills to establish strong relationships with various stakeholders, such as Identity Guard's key clients, brokers, consultants, and partners. I provide support on-going client.
• Demonstrated ability to develop strategies to maximize client conversion rates.
• Ensures resolution of customer service inquiries and escalations by providing direction and training to Identity Guard's customer service team.
• Successfully support the Identity Guard sales team with presentations and demos for new prospects.
• Created and implemented control processes around billing, customer service and other business areas to be compliant with government regulations and internal/external policies. Show less

• During my tenure as a Partner Marketing Associate, I created and defined marketing processes for Building36, an Alarm.com subsidiary. This required cross-functional collaboration with Product Management, Sales, Partner.
• Proven success delivering consistent messaging across partner communications, ultimately developing an internal review process for all content contributors.
• Demonstrated ability identifying new opportunities and areas for improvement in both approach and message across multiple channels.
• Successfully developed new partner content based on evaluations of sales presentations, white papers, trainings, and advertising.
• Drove major projects by engaging, influencing, and gaining cross-functional buy-in from Product Management, Sales, Engineering, and Marketing departments. Show less

Chantilly, Virginia

For one of the company's risk management services, I constructed as well as maintained the on-boarding process for their "Client Identity Theft Insurance". Along with mentoring three other team members, we consistently provided client support through positive engagement, identification, understanding, and effective communication of their needs throughout.

• As a Business Solutions Associate, I was responsible for building and managing the company’s client identity theft insurance onboarding process. I interpreted client needs and liaised between them and internal business.
• Demonstrated multi-tasking, project management, and communication abilities by working on multiple projects simultaneously to boost revenue.
• Directed the onboarding of new clients and brokers by developing and executing bespoke training content.
• Evaluated internal processes, determined areas for improvement, and proposed specific solutions.
• Successfully organized Salesforce clients, reports, and dashboards to track pipeline for management. Show less

Fairfax, Virgina

• As an Executive Team Leader, I was responsible for analyzing store data to identify areas for improvement in team and store performance. This included monitoring sales, customer satisfaction, and order fulfillment, as.
• Improved store ranking from the worst in the district to the best in the district, by hiring top candidates, terminating poor performing staff, and coaching team members.
• … Show more As an Executive Team Leader, I was responsible for analyzing store data to identify areas for improvement in team and store performance. This included monitoring sales, customer satisfaction, and order.
• Boosted customer satisfaction, resulting in 90% weekly satisfaction rating.
• Recognized for management ability by being appointed to manage the store when the Leader on duty was absent, including supervising 100+ employees.
• Fine-tuned logistics to boost sales to exceed sales goals set by corporate· Show less

Woodbridge, Virginia

• Track sales, guest satisfaction, order fulfillment, and overall store performance daily
• Focus on guest experience; driving 90% satisfaction or higher weekly
• Engage in coaching and corrective action with team members

Dubai, United Arab Emirates

• As an intern for Moby Group, I provided assistance to the Director of Marketing on various tasks.
• Worked with creative teams to deliver project goals
• Wrote original press releases and edited other company documents for proper English
• Managed and updated electronic mailing lists for the entire company
• Led the revamp of a news site; coordinated with others who spoke different languages
• Designed and maintained marketing automation campaigns to drive deeper… Show more As an intern for Moby Group, I provided assistance to the Director of Marketing on various tasks.

Bachelor Of Applied Science (B.A.Sc.), Marketing

Education record