Stephen Angara Email & Phone Number

Sydney, Nsw, Au

Transforming Data through Group Treasury’s E2E Transformation Program. Delivering Data as an Asset with our Commodities and Global Markets partners in the way we source, manage, analyse and use data to reduce risk, improve processes and add value to the Capital and Liquidity business.

Sydney, New South Wales, Au

✔️ Responsible for the Implementation Stream for a $70m+ Regulatory and Compliance program.✔️ Responsible for the Agile delivery of a Tactical Solution <3 months✔️ Delivered an Executive Dashboard to monitor and track program performance updates shared up to GE/GM level.✔️ Delivered Investment Funding Memo with Steering, Regulatory Change and Enterprise Portfolio Committee endorsements for submission to Group CRO/CFO and CEO.

Sydney, New South Wales, Au

✔️ Delivered an ISSP initiative focusing on Transitioning Identity and Access Management (IAM) capabilities from offshore to onshore.✔️ Responsible for driving Simplification and inspired Automation of existing process resulting in an efficient and improved customer experience.✔️ Responsible for delivering the final phase of server account migrations on the Privelege Access Management Infrastructure Program.

Sydney, New South Wales, Au

✔️ Delivered Security Remediation for Business Banking Application platforms.✔️ Delivered Remote Access and Security Platform Refresh.✔️ Delivered Regulatory and Compliance Projects.✔️ Delivered an Infrastructure Program with over 50 changes logged with 100% success rate.✔️ Delivered Relocation Project impacting 400 staff into multi work smart sites.✔️ Managed a Sydney Data Centre Decommission & Remote Site Relocation.

Sydney, New South Wales, Au

✔️ Working within the Enterprise Platforms team, I am part of a team of SMEs responsible for building and supporting the Infrastructure Server Platform. Working closely with the project teams to design, build and deliver infrastructure throughout the project lifecycle as well as supporting the transition of the business services into an operational state.✔️ Responsible for the monthly remediation of Security Patches on the Infrastructure Platform to reduce Risk and maintain Compliance.✔️ Delivered NDA Project to migrate the DC Operation capability from Australia to the UK, including the project planning, communications, training and operational handover to utilise the global 24/7 monitoring and supporting capability. Delivering this project enabled the group to save $500k pa.

London, Uk, Gb

Working within the Data Centre Operations team, I am part of the team responsible for Maintaining and Supporting the 24x7 operational state of the Infrastructure Server Landscape.Providing first class customer service, focusing on prioritising escalated incidents, providing 2nd/3rd level support, troubleshooting and problem ownership while maintaining accountability through the incident life cycle. Exposure to technologies such as Server Hardware, Software, Data storage, Security, Backups, Monitoring, VM environments and Infrastructure Application (Exchange, BES, Citrix).Specialising in the planning, deployment and maintenance of the Security & Vulnerability Patches across the Wintel Server fleet.Not only limited to supporting and troubleshooting, my experience and skills have enabled me to become the SME for the following technologies for Lloyds International.IT Dashboard SME (Infrastructure Monitoring)Telephony SME (PABX)Backup & Storage SMESpecialtiesHardware and Software support including:MS Windows XP, MS Exchange, MS Office Suite, MS Active Directory, Citrix, Blackberry Enterprise (BES), Networking, WSUS Security Patching, Monitoring, Commvault Backups, Telephony (PABX)

London, Uk, Gb

As a key individual working on the Exchange Migration Project, I was responsible for supporting the implementation and migration of an existing messaging environment from Exchange 2003 to Exchange 2007. My role includes implementing new processes, documenting those processes in the form of Knowledge Base articles, communicating and presenting to the wider supporting teams. I was responsible for troubleshooting reported issues whilst delivering first class customer service to all staff including VIPs both onsite and over the phone.

London, Uk, Gb

Providing first class customer service both face-to-face and over the phone.Provide 2nd level support for Desktop hardware and software. Investigating and diagnosing the causes of problems and implementing solutions in a timely and effective manner.Contributing in the development, enhancement and maintenance of documentation procedures and systems. Perform Daily checks and ticket management.

Providing first class customer service both face-to-face and over the phone.Co-ordinate with other support teams to facilitate resolutions requiring specialist skills.Answer IT Service Desk phone lines to ensure customer problems and requests are dealt with quickly in order to minimize disruptions to their work.Perform first level investigation of faults and provide resolution, advise or training for a quick resolution.Provide a Quality Service to customers ensuring that cases are documented to expected Quality levels. Assign cases to appropriate 2nd level support staff or external service providers.Co-ordinate with IT 2nd and 3rd Level IT Support Staff to ensure service to customers is within set service level agreements. Follow-up fault and request calls to ensure they have been completed to the customer’s satisfaction.

Education record

Education record

Education record

Education record