Stephen Ansbro Email & Phone Number

Dublin, Ie

Dublin, Ireland

Delivering world class customer service in Europe number one tourist attraction. Giving our customers an experience that their will remember. Assisting customers in their needs and showing them the world of Arthur Guinness and celebrating the success story of the Guinness storehouse and its team. My duties include-Cashier-Retail Host-Stock Replenishment-Staff Mentor-Engraving -Customer service

Ireland

Both Myself and Matthew Nolan founded ANIM ( Ansbro Nolan inter media) Photography. I have worked with a number of different clients over the years in various aspects of photography. I have had the pleasure of also working my good friend Theresa Moynes in her studio with some models. -Freelance Photographer-Wedding photographer-Portrait photographer

Dublin

I recently worked with the award winning Customer Care in Squarespace Dublin. Responding to customer requests and needs. Whilst in this position some of my core tasks were as follows:- Mentoring and monitoring a number of team members to ensure 100% customer satisfaction where possible. This included interviewing, training, performance management and feedback sessions with my direct reports.- Solving of customer queries using a ticket system. To complete this action included troubleshooting of HTML and CSS content which could include coding errors. Website layout questions and the escalation of queries that could not be solved within the customer care team onsite. In addition to my core tasks above, I was also given the responsibility of working in facilities co-ordinator. My tasks in this role included:- Maintenance of office inventory (IT, office supplies, snacks)- Maintenance of budgets and assurance that all orders were with preferred suppliers and inline with company policies.- Assisting in the planning of daily team lunches and any offsite events.- Point of contact with vendors and processing of invoices from same.- General office support for Customer Service manager and other team supervisors.- Reception duties and other administration duties as required

Dublin

I achieved a Digital Marketing course with Sure Skills which I have enjoyed doing and I highly recommend anyone that has an interest in Digital marketing to do this course. I now feel confident in continuing in Digital Marketing and advancing myself to getting certified with Google Ad Words and Google Analytics.

Carrickmines, Dublin City Centre.

Whilst with TK Maxx I have worked in a number of management positions. I started off in the Carrickmines branch were myself and 4 other mangers created a great team of employees in Carrickmines, where we succeeded in attaining a reputation of great Customer Service and beating our Sale predictions. As the team had changed over time we succeeded in beating these goals over time. I then went back to Stephen's green where my team leader over • Product Availability• Customer service • Sales Floor I enjoyed my time working with the great people in TK Maxx over the years. I was also asked to look after a pre-retail Project, which was happening around the Christmas period.

Co-ordinating with Dublin stores and DHL during peak Planning and co-ordinating times scales and turnover of deliveries Health and safety.Management of TK Maxx staff in Distribution Centre Standards and shrink with in company guidelines

Dundrum

Till operations (sales and refunds)Damaged returns ( follow up with repairs)Merchandising Free style (within company guidelines)Increasing salesSignage and price integrityCustomer care

Dundrum, Dublin

Management Assistant teamMentor (Staff Training / Inductions)Fitting room proceduresTill operations (sales and refunds including staff, sales and training)Merchandising Free style (within company guidelines)Goods inwardsCustomer care (Customer service training)

Bloomsfields, Dun Laoghaire & Ballybrack

Wages and budget control of departmentStock control of sections within my remit.Communications outside representative Good inwardsMerchandising to both planograms and freestylePromotion management on an adhoc basis.Customer service Shrink managementPrice integrity.Health and safety management.Provision of training when required

Program, Retailing And Retail Operations

Education record

During my time in Wed Design I develop my skills in web design using HTML 5 and Adobe Dreamweaver.

Education record

National Certificate In Architectural Graphics, Construction Studies, Fetac Level 6

This course covered Construction Science, Architectural Drawing, History of Architecture.

Leaving Certificate, Pass