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Stephen Armstrong Email & Phone Number

Director of Quality Assurance at WelbeHealth
Location: Los Angeles Metropolitan Area, United States, United States 6 work roles 5 schools
1 work email found @amazon.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email s****@amazon.com
LinkedIn Profile matched
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Current company
WelbeHealth
Role
Director of Quality Assurance
Location
Los Angeles Metropolitan Area, United States, United States
Company size
892 employees

Who is Stephen Armstrong? Overview

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Quick answer

Stephen Armstrong is listed as Director of Quality Assurance at WelbeHealth, a company with 892 employees, based in Los Angeles Metropolitan Area, United States, United States. AeroLeads shows a work email signal at amazon.com and a matched LinkedIn profile for Stephen Armstrong.

Stephen Armstrong previously worked as Quality Assurance Specialist at Welbehealth and Director of Customer Support at Tiktok. Stephen Armstrong holds Bachelor Of Arts (B.A.) from California Institute Of The Arts.

Company email context

Email format at WelbeHealth

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{first_initial}{last}@amazon.com
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AeroLeads found 1 current-domain work email signal for Stephen Armstrong. Compare company email patterns before reaching out.

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Profile bio

About Stephen Armstrong

With a decade of experience in call center environments, I am passionate about people and making a meaningful difference in their lives. Dedicated to improving customer interactions and service excellence, I specialize in developing quality guidelines, conducting audits, and implementing participant feedback systems. My goal is to enhance call center operations and contribute to the overall quality framework.

Current workplace

Stephen Armstrong's current company

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WelbeHealth
Welbehealth
Director of Quality Assurance
Los Angeles, CA, US
Website
welbehealth.com
Employees
892
AeroLeads page
Company profile
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6 roles · 14 years

Stephen Armstrong work experience

A career timeline built from the work history available for this profile.

Director Of Quality Assurance

Welbehealth

Los Angeles, CA, US

Quality Assurance Specialist

Current
Welbehealth

Los Angeles, California, United States

Aug 2024 - Present

Director Of Customer Support

Tiktok

Los Angeles, California, United States

  • Drove the quality assurance program for the US market, enhancing the current quality frame work using various QA tools.
  • Managed BPO to deliver outstanding customer experiences, overseeing WBR, coaching, KPI management, and escalations.
  • Optimized support operations across various channels.
  • Set and monitored KPI's including a high emphasis on CSAT.
  • Generated statistical reports and insights on daily, weekly, and monthly trends, enabling data-driven decision-making and… Show more
  • Generated statistical reports and insights on daily, weekly, and monthly trends, enabling data-driven decision-making and operational efficiency improvements.
2023 - 2024 ~1 yr

Quality Assurance Manager

Amazon
  • Responsible for Customer Satisfaction (CSAT) scores, First Response Time (FRT), and First Contact Resolution (FCR).
  • Oversaw a global team of customer service agents, ensuring consistent delivery of high-quality customer care.
  • Facilitated calibration sessions to ensure consistent quality assessments.
  • Championed a customer-focused mindset across the organization.
  • Assessed interactions, identified trends, and collaborated with training departments to improve customer… Show more
  • Assessed interactions, identified trends, and collaborated with training departments to improve customer experience.
2020 - 2023 ~3 yrs

Executive Assistant

Dedicated Entertainment

Los Angeles, California, United States

  • Efficiently managed executive calendars, optimizing schedules to ensure maximum productivity and minimizing conflicts.
  • Organized comprehensive travel itineraries, accommodations, and transportation for executives, enhancing travel efficiency and reducing costs.
  • Facilitated the recruitment process by screening resumes and arranging interviews.
  • Successfully planned and executed corporate events and team-building activities, which improved team cohesion and morale.
  • Ensured… Show more
  • Ensured the confidentiality of sensitive documents through proper storage and distribution protocols, maintaining the integrity of executive communications.
2015 - 2020 ~5 yrs

Customer Service Manager

Apple
  • Managed complex customer issues, navigating internal resources to implement optimal solutions.
  • Increased team productivity by providing ongoing training and support to customer servicerepresentatives.
  • Conducted regular performance evaluations and facilitated calibration sessions for consistent quality assessments.
  • Resolved escalated customer complaints professionally, maintaining high client satisfaction.
  • Enhanced team communication skills through training sessions and… Show more
  • Enhanced team communication skills through training sessions and role-playing exercises.
2012 - 2015 ~3 yrs
Team & coworkers

Colleagues at WelbeHealth

Other employees you can reach at welbehealth.com. View company contacts for 892 employees →

LC Lenore Chavez Lenore Chavez Colleague at Welbehealth Riverside, California, United States, United States View → DF Daiana Flores Daiana Flores Colleague at Welbehealth Modesto, California, United States, United States View → VL Vi Lam Vi Lam Colleague at Welbehealth Los Angeles Metropolitan Area, United States View → K" Kimiko Kimiko "Kei" Nishitsuji Colleague at Welbehealth Long Beach, California, United States, United States View → RA Roman A. Roman A. Colleague at Welbehealth Long Beach, California, United States, United States View → RA Rosalva Amador Rosalva Amador Colleague at Welbehealth Los Angeles Metropolitan Area, United States View → PW Paola Willingham Paola Willingham Colleague at Welbehealth Fresno, California, United States, United States View → SF Shannon Fell Shannon Fell Colleague at Welbehealth Los Angeles Metropolitan Area, United States View → LK Lavanya Krishnaswamy Lavanya Krishnaswamy Colleague at Welbehealth Odenton, Maryland, United States, United States View → YE Yesenia Espinoza Yesenia Espinoza Colleague at Welbehealth Long Beach, California, United States, United States View →
5 education records

Stephen Armstrong education

Mercedes-Benz Automotive Technician Certified, Mercedes-Benz Specific Automotive Technology And Automotive Theory., 4.0 Gpa

Mercedes Benz Technical School

This was a graduate program offered after completing my time at Universal Technical Institute. I was the only person chosen by Mercedes in.

Automotive, Automotive Technology, 4.0 Gpa

Universal Technical Institute

Activities and Societies: Perfect Attendance Award, Deans List, Honor Roll, Student of the Course for 16 of 17 courses, Selected for the.

FAQ

Frequently asked questions about Stephen Armstrong

Quick answers generated from the profile data available on this page.

What company does Stephen Armstrong work for?

Stephen Armstrong works for WelbeHealth.

What is Stephen Armstrong's role at WelbeHealth?

Stephen Armstrong is listed as Director of Quality Assurance at WelbeHealth.

What is Stephen Armstrong's email address?

AeroLeads has found 1 work email signal at @amazon.com for Stephen Armstrong at WelbeHealth.

Where is Stephen Armstrong based?

Stephen Armstrong is based in Los Angeles Metropolitan Area, United States, United States while working with WelbeHealth.

What companies has Stephen Armstrong worked for?

Stephen Armstrong has worked for Welbehealth, Tiktok, Amazon, Dedicated Entertainment, and Apple.

Who are Stephen Armstrong's colleagues at WelbeHealth?

Stephen Armstrong's colleagues at WelbeHealth include Lenore Chavez, Daiana Flores, Vi Lam, Kimiko "Kei" Nishitsuji, and Roman A..

How can I contact Stephen Armstrong?

You can use AeroLeads to view verified contact signals for Stephen Armstrong at WelbeHealth, including work email, phone, and LinkedIn data when available.

What schools did Stephen Armstrong attend?

Stephen Armstrong holds Bachelor Of Arts (B.A.) from California Institute Of The Arts.

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