VISUAL MERCHANDISING Defines, designs, and implements creative store experiences and visual merchandising strategies. Completed in partnership with the Visual Merchandiser Identifies potential merchandising opportunities and develops creative solutions to accelerate sales. Completed in partnership with the Visual Merchandiser Leads and directs analyses with the Visual Merchandiser to develop responses to business/selling trends, assortment needs and guest feedback to proactively adapt merchandising and presentations as needed Develop a clear company strategy for VMS & product presentation regarding priorities, service levels, and brand expectations. STORE DESIGN Set the design for new stores and refits to create the strongest outcome for sales and brand by securing optimal concept mix, size, and placement as well as façade intent Create room structure, placement, and shape of fitting room(s), cashwrap, and back of house Coordinate the back of house design with Store Operations team and consultants to be in line with operational guidelines Review shop drawings or construction documents for various types of projects Present each project’s commercial idea for Executive approval Manage project throughout to ensure timeline, workflow, and quality targets are met Establish and maintain outstanding lines of communication with Merchandising, Retail Operations, Marketing, Visual, Sales teams, and external consultants (architects and engineers) Manages external vendor relationships in areas such as Architecture, Signage, and FFE Manages internal customer expectations and satisfaction throughout the implementation of projects. Ensures internal customers are engaged and informed by providing clear and timely communication and documentation throughout all project phases. Complete site visits for new and existing locations at various stages throughout the process

• Driving operational excellence through the implementation of company-defined practices and processes; monitor results through productivity through company reporting; correct/adjust plans accordingly to deliver results• Effective talent selection, training, coaching, motivating and recognizing• Partner with Store Manager to schedule for service and operational workload• Create Excel tools to capture snapshots of business progress throughout the year• Accountable for Loss Prevention practices through Recovery and Prevention • Address poor performance by initiating, administering and following up on corrective actions• Writing and delivering quarterly check-in, individual development plans and annual performance reviews for team

• Quickly promoted from Sales Associate to Merchandise Manager due to exceptional management and communication skills• Earned quarterly bonuses for consistently meeting or exceeding sales quotas• Managed the merchandise operations of a 28,000 square foot store generating $14 million dollars in annual sales volume• Providing friendly, courteous and attentive customer service to both internal and external customers• Fostered growth in Key Associates to provide personal growth and development• Created tools to capture snapshots of business progress throughout the year• Lead daily Sales Rallies to inform associates of Customer Service Scores and daily workload• Attended day-long course on Situational Leadership

• Coordinated monthly meeting of entire resort staff to include catering• Responsible for scheduling 97 department employees including Housekeepers and Housemen• Manage all department expenditures and budgeting to include linen and supplies ($40k)• Served as Department Office Manager• Responsible for updating Material Safety Data Sheets• Lead training on Monthly Cleaning Standard for Housekeeping Staff• Assisted Executive Housekeeper with drafting and performing employee corrective action• Issued daily assignments to Guest Room Attendants, Housemen and auxiliary staff• Charged with responding to Owner comments and concerns regarding their stay• Overseen all inventory levels to include par levels, ordering and replenishing of unit replacements, linen and guest consumables• Approved and managed payroll for entire department• Creating and implementing training programs compliant with OSHA• Prepared and inspected daily show rooms for potential owners

• Highly skilled in planning, coordinating and directing all daily activities pertinent to housekeeping functions• Demonstrated ability to hire, train, supervise, coach and counsel Housekeeping workers and team members• Developed and implemented new room cleaning standards and procedures• Inspect guest rooms and public places within the hotel to ensure cleanliness• Managed all ordering and inventory control of all supplies to include cleaning chemicals, guest consumables and linen• Created Preventative Maintenance program to minimize repair costs• Updated and implemented a Hazardous Communication Program in accordance with Washington State Department of Labor and Industries regulation• Preformed monthly inventories of housekeeping linens• Plan and facilitate team member meetings• Experience working with an aggressive budget• Weekly Manager On Duty Shifts