As the Managing Director of Overdose Reduction, I oversee the overall operations and steer the company toward continued success in the e-commerce industry. Leveraging my expertise in market analysis, business development, and innovative strategies, I lead cross-functional initiatives to enhance customer experiences, maximize revenue, and expand market share.

Social Media Management/Content Creation • Have working knowledge of all relevant Social Media platforms/Cultivate a Social Following• Creates High Performing Social Media Content on a Daily Basis• Creates Informative Blog Content that is accurate, well researched and promotes Brand awareness• Ensures all Social Media Content and Blogs are Grammatically Sound and produced efficiently• Responds to all comment threads, representing the company in a professional manner• Always strives to build positive relationships with prospective clients as well as the general public• Prepares comprehensive strategies, reports, and forecastsSEO Analytics•Developed on-site body content, meta descriptions, and page titles in support of SEO strategies• Increased relevant click-through and conversion rates through content and promotions• Stayed up to date on evolving SEO trends, practices, and guidelines• Optimize keyword use and effectiveness• Uses Analytical Tools to monitor the effectiveness of SEO• Troubleshoots poor ranking and develop improvement strategies

I’m a New England Native with an interest in all things tasty! As a newcomer to Florida, I’m on a mission to discover all the new and exciting foods the Sunshine State has to offer! Welcome to my Florida Food Blog; (with a little bit of New England thrown in!) I am proudly featuring all my favorite stops in Southern Florida - from West Palm, to Miami. fullyfloridian.com

Provides a level of High-End Customer Service that mirrors the High-End value of services offered -Greeting and addressing customers upon entering the showroom-Presenting, and selling product and design solutions.-Take the time to offer new clients refreshments -Assess and evaluate reason for visit and qualify prospective clients-Maximize selling opportunities by building rapport with walk-ins -Engage and determine customer needs according to taste, lifestyle, and budget-Facilitate and promote Design Consultation Appointments-Follow up and promote good Client/Consumer relations before and after remodelSocial Media, Marketing and Business Growth-Regular Maintenance and monitoring of Company Website. -Troubleshoot and resolve technical issues, and address them accordingly -Monitor and Grow Social Media Presence, Create Visually Appealing Media to Promote-Develop Marketing Strategies and Create Ads to Increase Presence and Awareness-Regular Engagement of prospective clients via Phone and Email-Initiate Networking Strategies and Generate Long Lasting Referrals -Stay Current with Local Trends/Real Estate Market/Kitchen Design

Receive customer calls and process the orders, Welcome customers immediately when they arrive, Listen to customer needs and provide advice, Assist customers with selecting the appropriate products, Offer painting-related solutions to customers’ problems, Prioritize orders to process in order of importance / customer need, Fulfill all daily customer orders, Maintain required level of customer satisfaction feedback.Paint Color-Matching: Quick, accurate color-matchingStore Operations: Receive product deliveries and report any damage, Maintain store cleanliness, Perform routine, accurate store inventories

Marketing, Customer Service, Scheduling/Booking

ManagerBabel's Paint & Decorating Stores - Brockton, MAMarch 2015 to PresentResponsibilities - Opening/Closing the building - Mixing paints, matching colors - Training new hires, managing staff - Offering technical expertise in products and application - Manage weekly store inventories, product ordering & stock keeping Accomplishments - Generated new profitable business through excellent customer service - Record of improving sales by introducing/up-selling products - Reached out beyond the store to grow business whenever possible - Implemented strategies to maximize store profits - Responded to all customer services issues and handles promptly - Decreased daily merchandise loss by applying efficient organizational methods - Established record of dependability and company loyalty - Ensures 100% compliance to company policies - Demonstrates creative skills with displays and in-store layout for buying appeal Skills Used - Employs leadership skills and multi-tasking strengths - High energy and performance driven, - Can communicate efficiently, able to interact successfully with a wide range of people - Builds relationships of mutual trust with clients, able to handle concerns in a sensitive way - Understands technical systems and operates effectively within them - Computer Proficiency (Windows/OSX) Up to 76 wpm

Responsible for conducting HQS inspections following the guidelines of HUD's Housing Quality Standards and the contracted Housing Authority’s administrative plan. Conducts various types of Inspections for multiple property types from High Rises to Single Family homes. Strong work ethic and high level of multitasking. Punctual and thorough. Able to achieve and maintain daily appointments throughout Boston, Cape Cod and Central Massachusetts. Strong communication skills. Successfully maintains communication between Tenants, Landlords as well as McCright call center.

In charge of overseeing daily operations of the store. Opening/Closing the building, managing store cashflow, working in accounts receivable. Responsible for training new hires, managing staff as well as scheduling staff. Responsible for product ordering and purchasing. Mixing paints, matching colors, serving customers, offering technical expertise in products and application.

Retail sales skillsCustomer service Register/Credit Card transaction experiencePersonally commended by manager for excellent people skills and working with the public. Took initiative to use downtime to organize store and speak with customers. Trusted to close/lock store.