Lead Workforce Management Analyst
Current
Dec 2024 - Present
AeroLeads people directory · profile
Stephen Banim Email & Phone Number
Business Intelligence Analyst & Forecasting - WFM @ Indeed
at
Indeed
1 work email found
@indeed.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Business Intelligence Analyst & Forecasting - WFM @ Indeed
Location
Dublin, County Dublin, Ireland
Company size
Who is Stephen Banim? Overview
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Quick answer
Stephen Banim is listed as Business Intelligence Analyst & Forecasting - WFM @ Indeed at Indeed, a with 11338 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a work email signal at indeed.com and a matched LinkedIn profile for Stephen Banim.
Stephen Banim previously worked as Lead Workforce Management Analyst at Indeed and Senior Workforce Management Analyst at Indeed.Com. Stephen Banim holds Advanced Diploma, Managing The Customer Contact, Business Administration, Management And Operations from Ulster University.
Company email context
Email format at Indeed
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{first_initial}{last}@indeed.com
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Profile bio
About Stephen Banim
Experienced Workforce Management Business Intelligence Analyst with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Coaching, Sales, Customer Satisfaction, Customer Retention, and Sales Management. Strong research professional with a Advanced Diploma, Managing the Customer Contact focused in Business Administration, Management and Operations from Ulster University / The Forum
Listed skills include Customer Service, Contact Centers, Time Management, System Administration, and 15 others.
Current workplace
Stephen Banim's current company
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Indeed
9 roles
Stephen Banim work experience
A career timeline built from the work history available for this profile.
Senior Workforce Management Analyst
Feb 2022 - Dec 2024
Business Intelligence Analyst / Forecasting - Workforce Management
Creation of Business Plans presenting long term / short term forecasting for various markets / channels (calls, emails & chats) in the contact center, to show the required headcount for the year.Using the combination of the Aspect Workforce Management tool, and other techniques, calculating daily and intra-day call volume forecasts.Delivery of weekly & monthly reports for the business, tailored to different audiences – ranging from senior management to market team leader level.Maintenance and running of reporting in Power BIOther Ad-Hoc reporting as required by the business on an ongoing level.Built a model providing forecasted backlog for correspondence (email contacts) to calculate daily forecasted input by language using previous incoming volume trends. It also uses planned staffing levels to calculate daily output. It allows the identification of opportunities for cross market planning, thus protecting SLA’s on this channel, and boosting productivity of FTE’s in others.Analysis of agent activity, identify trends in agent behavior, capturing and reporting inappropriate behavior when needed.
Nov 2018 - Feb 2022
Forecasting Analyst - Workforce Management
Mar 2018 - Nov 2018
Senior Real Time Analyst - Workforce Management
Nov 2016 - Mar 2018
Administrator - Workforce Management
Apr 2016 - Oct 2016
Contact Center Performance Coach
Apr 2007 - Apr 2016
Contact Center Sales Agent
Apr 2005 - Apr 2007
Quality Control & Training Specialist
European Ict
Aug 2004 - Feb 2005
Team & coworkers
Colleagues at Indeed
Other employees you can reach at indeed.com. View company contacts for 11338 employees →
KG
Keith Green
Colleague at IndeedNew York, United States
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RR
Ranjith Ramesh
Colleague at IndeedCanada
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PP
Priyanka Pri
Colleague at IndeedSrirangam, Tamil Nadu, India
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AV
Alba Villanueva
Colleague at IndeedDublin, County Dublin, Ireland
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DA
Daniela Abruzzese
Colleague at IndeedNovato, California, United States
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JZ
Joe Zucker
Colleague at IndeedAustin, Texas, United States
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RG
Ryon Greer
Colleague at IndeedToronto, Ontario, Canada
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HE
Holly Ellington
Colleague at IndeedAustin, Texas, United States
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LO
Louise O'Hagan
Colleague at IndeedIreland
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PJ
Philip Josiah
Colleague at IndeedLagos, Lagos State, Nigeria
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Keith Green
Colleague at IndeedNew York, United States
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RR
Ranjith Ramesh
Colleague at IndeedCanada
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PP
Priyanka Pri
Colleague at IndeedSrirangam, Tamil Nadu, India
View →
AV
Alba Villanueva
Colleague at IndeedDublin, County Dublin, Ireland
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DA
Daniela Abruzzese
Colleague at IndeedNovato, California, United States
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JZ
Joe Zucker
Colleague at IndeedAustin, Texas, United States
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RG
Ryon Greer
Colleague at IndeedToronto, Ontario, Canada
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HE
Holly Ellington
Colleague at IndeedAustin, Texas, United States
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LO
Louise O'Hagan
Colleague at IndeedIreland
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PJ
Philip Josiah
Colleague at IndeedLagos, Lagos State, Nigeria
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2 education records
Stephen Banim education
Advanced Diploma, Managing The Customer Contact, Business Administration, Management And Operations
Sound Engineering & Production
FAQ
Frequently asked questions about Stephen Banim
Quick answers generated from the profile data available on this page.
What company does Stephen Banim work for?
Stephen Banim works for Indeed.
What is Stephen Banim's role at Indeed?
Stephen Banim is listed as Business Intelligence Analyst & Forecasting - WFM @ Indeed at Indeed.
What is Stephen Banim's email address?
AeroLeads has found 1 work email signal at @indeed.com for Stephen Banim at Indeed.
Where is Stephen Banim based?
Stephen Banim is based in Dublin, County Dublin, Ireland while working with Indeed.
What companies has Stephen Banim worked for?
Stephen Banim has worked for Indeed, Indeed.Com, Hertz, and European Ict.
Who are Stephen Banim's colleagues at Indeed?
Stephen Banim's colleagues at Indeed include Keith Green, Ranjith Ramesh, Priyanka Pri, Alba Villanueva, and Daniela Abruzzese.
How can I contact Stephen Banim?
You can use AeroLeads to view verified contact signals for Stephen Banim at Indeed, including work email, phone, and LinkedIn data when available.
What schools did Stephen Banim attend?
Stephen Banim holds Advanced Diploma, Managing The Customer Contact, Business Administration, Management And Operations from Ulster University.
What skills is Stephen Banim known for?
Stephen Banim is listed with skills including Customer Service, Contact Centers, Time Management, System Administration, Interpersonal Skill, Interviews, Teamwork, and Coaching Staff.
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