Stephen Basile Email & Phone Number

California, United States

California, United States

Belmont, Ca, Us

Atlanta, Georgia, Us

Built, deployed, and maintained elements of client Esurance’s core infrastructure including Citrix SD-WAN, Cisco routers and switches, Oracle SBC gateways, Palo Alto firewalls, and the SolarWinds network monitoring and configuration platform.• Performed pre-configuration, inventory, logistical deployment, and implementation of required infrastructure upgrades and repairs to two datacenters and 13 remote offices.• Participated in daily Change Arbitration Board meetings to discuss and schedule my own Change requests, as well as the Changes submitted by others that affect the organization.• Improved overall productivity through analytics, documentation and the dissemination of best practices to address common service-impacting situations, including work-at-home challenges during the COVID-19 lockdown.• Addressed and resolved all Incidents and Requests within the organization’s service level agreements.

San Francisco, Ca, Us

Managed layers of network infrastructure and security components at corporate offices and coordinated activities at data centers while managing 2 personnel. Key contributor as company achieved #1 Skincare Brand in U.S. and North America in 2017.• Improved capacity of revenue-generating web sites, making modifications to legacy platform’s infrastructure and adding new sites and services as necessary, meeting demands required increasing company’s annual sales from ~$200M to +$1.5B annually.• Expanded infrastructure footprint from 2 US-based offices and 1 datacenter to 5 internationally-connected offices and multiple datacenters as necessary, supporting growth of company and its disaster recovery requirements.• Operated as a critical change arbitration board (CAB) member, writing and owning change control tickets to resolve all manners of incidents and requests while maintaining SLAs.• Documented network topologies, product/vendor run-books, and trained internal personnel for business continuity.• Protected company’s wired, wireless, public and private web sites and services with multiple-layers of security, standardizing process by which new content and services can be quickly set-up and implemented with same protections.• Migrated users’ existing directly-dialed numbers from old telecommunications system, utilizing traditional POTS, T1, and SIP trunks onto cloud-based video-capable platform, increasing collaborative efforts and incident responsiveness.• Championed adoption of marketing email best practices that retained high senders score reputations, reducing bounces and complaints, increasing deliverability rate >99%, and garnering invaluable metrics on open and click-through (success) rates with volumes reaching into the millions of messages sent per month.

Denver, Colorado, Us

Managed network, telecommunications, and server infrastructure at 2 campuses.• Ensured operation and reported integrity of wired and wireless networks and systems necessary, meeting contract-bound needs of clients leasing space in datacenters.• Interfaced with internal business units, technical operations departments, campus security, and external vendors, ensuring mission-critical systems were maintaining network connectivity and operational viability.

Boise, Idaho, Us

Performed contract work at 3 of Taos’ clients.• Benchmarked, documented, and deployed data leakage protection product for Synopsys.• Performed IT support and system administration services for Vantage Data Centers and Colliers International.

Walnut Creek, California, Us

Managed switches, routers, firewall, wireless components, virtualized call center platforms, Windows AD, ISP, VPN, and SaaS (Google Apps) infrastructure to support 100+ employees and 3 sites.• Moved corporate headquarters and call center from San Francisco to Walnut Creek overnight, providing seamless business environment during critical month-end activities.

San Francisco, Ca, Us

Provided support services to clients of software product that kept track of hedge fund assets.• Operated within Cisco networking and call center environment utilizing VMware and SAN (EMC and HDS), replicating client’s Windows SQL server integration and reporting service issues in an Active Directory workspace.

Us

Brandon, Manitoba, Ca