Stephen Bath Email & Phone Number

Martinez, CA

Provide user and technical support to law enforcement personnel, clerical staff, and executive staff. Manage projects as assigned. Install desktop computers and network printers. Perform break/fix functions as needed on desktop computers and network printers. Manage group policy network printer deployment.Administer Active Directory user and Microsoft.

Martinez, CA

Provide user and technical support to law enforcement personnel, clerical staff, and executive staff. Manage projects as assigned. Install desktop computers and network printers. Perform break/fix functions as needed on desktop computers and printers.

Concord, CA

• Provide exceptional customer service to guests attending events and resolve seating issues as needed.
• Assign positions to employees in department.- Interview candidates for Usher and Ticket Taker positions.- Department scheduling coordinator. Track attendance.

Pleasant Hill, CA

Provide technical and user support to users within assigned department. Windows 7 upgrade project. Migrate user data from old desktop computer to new Windows 7 desktop computer.

San Ramon, CA

Install/repair/upgrade desktop and laptop computers in hospital environment. Perform preventitive maintenance on high volume printers. Assemble mobile workstations and configure for wireless access.

Oakland, CA

Perform break/fix functions on HP laptops and desktops. Provide user support as needed.

San Francisco, CA

Build and install desktop PCs for Electronic medical record roll out.

Walnut Creek, CA

PC installation project at Walnut Creek and Concord Hospitals. Unpack, build, and install desktop PCs patient rooms, offices, nurse stations. Install and configure network printers, scanners.

Build and install desktop computers for new hospital facility.

Resolve level 1 store system issues including cash register hardware, operating system issues, and user access administration

• Troubleshoot and resolve user’s personal computer and laptop issues
• Efficiently scheduled and performed over 200 personal computer and laptop upgrades from Windows 2000 to Windows XP Professional without any user downtime or lost data
• Responsible for supporting over 200 people at Corporate Headquarters satellite office
• Prioritized workload and maintained job requests and statuses using Remedy
• Successfully upgraded Corporate Helpdesk out-dated workstations (13) without data loss and moved to satellite office without any downtime
• Managed infrastructure in satellite office with 300 plus users

• Project Manager for DSign sign-making application for chain
• Provided second-level Point-of-Sale user support to entire chain (approx. 520 stores) through remote access and phone support
• Resolved technical issues for enterprise-wide IBM 4690 POS and Retek Merchandising Systems
• Developed intranet web site to improve communications between stores and support staff resulting in a 25% reduction in help desk calls for information
• Move Coordinator, Business Information Systems department expansion to new facility including design and set up of Point-of-Sale test lab.

• Managed store department operations including managing monetary safe funds, creating schedules, supervising merchandise replenishment teams, completing and reporting on quarter-end inventories
• Maintained store’s computer systems including Video Rental and Photo Lab PCs
• Trained new cashiers on IBM Point-of-Sale cash registers
• Maintain merchandise mix per corporate standards and ordered merchandise for assigned categories within the store

Stock clerk, cashier, responsibility for specific areas of store.