Stephen Beaton Email & Phone Number

San Carlos

• Member of small support team providing enterprise level customer support for RainStor product. This is an archiving application able to compress large amounts of structured data from various sources. RainStor has its.
• Built up skills quickly to ensure that I was able to fulfill an active role in the 7 x 24 support rota within 2 months of my start date with Teradata. Achieved this goal ahead of schedule which, in the first instance.
• In parallel to managing multiple customer tickets, I took ownership of additional tasks to ensure the transition to new Teradata policies and procedures had minimum impact to customer and colleagues alike.
• Wrote important, customer-facing knowledge articles for previously undocumented procedures. One such article allowed a large bank client to independently relocate their RainStor shared data areas without any loss of.
• Built a number of test environments on Red Hat CloudForms which allowed the team to collaborate more easily and efficiently on customer tickets and thus help to speed up the process of both incident re-creation as well.

Bracknell, England, UK

Member of a small team providing support to the customer O2 and their Prepay application. Manage service delivery to and for the customer. This required coordinating various engineering teams across the world in and outside of HP. Take ownership of individual support calls logged by customer, through to resolution. Provide auditable incident reports to.

Fareham | Reading | Bracknell, England, UK

Member of a small support team providing end-user support for the Network Management solution platform TeMIP. Customers included Vodafone, BT, Energis and Cable & Wireless. Work directly with the customer on trouble-shooting application/operating system problems. Coordinate various teams to ensure the right solution was delivered to Vodafone. Test.