Stephen Bengtson Email & Phone Number

Dallas, Texas, US

• In 2019, MODE and SunteckTTS successfully executed an acquisition agreement creating MODE Global - an industry-leading, multi-modal 3PL/transportation & freight logistics company with $3B+ in revenue facilitating more.
• Responsible for leading a broad range of customer-facing, revenue-based transportation and logistics services including finance and accounting, customer/shipper service, brokerage freight operations and multi-modal.
• Positioned and executed the sale of privately held SunteckTTS (Comvest Partners) to Mode Transportation (York Capital) in Dec 2019.
• Developed and executed new commercial go-to-market strategy, process and ERP platform integration (proprietary TMS and GL financial system migration) to support our growth strategy.
• Developed M&A strategy, commercial, technology & services integration roadmap; built programs and tools to embed continuous improvement across customer service areas; launched new programs in BPO, AI and RPA services.
• Implemented comprehensive KPI dashboards, commercial policy standards while streamlining operations to achieve $9M of post-merger synergy in the organization.

Plano, Texas, US

Leveraging advanced logistics, mobile technology and trust verified drivers known as "Good Guys", PICKUP is a real-time last-mile logistics network that enables consumers to experience same day delivery of over-sized retail items that traditionally required advanced scheduling, long delivery windows and additional costs.

Jacksonville, FL, US

SunteckTTS is a privately held $1B+ leader in the 3PL/transportation logistics and freight management industry. We go to market serving SMB and F500 shippers via our integrated capacity division and our brokerage agent division where we support a diverse, 200 agent member/independent owner network across the U.S. and Canada – facilitating >800,000 freight.

Miramar, Florida, US

• Arise is the largest provider of virtual customer experience platform technologies and BPO services.
• Solutions program developer, revenue growth driver, and operational client excellence leader; developed $50mm client portfolio, overseeing business development, solution design, contracts, P&L operations, strategic.
• Built and developed senior team of 20 client managers, sales directors, and VPs, managing multiple concurrent complex projects across target industry verticals, overseeing 3,700 customer success advocates virtually.
• Spearhead corporate strategic initiatives including SMB solution suite, SaaS platform and executive consulting program, managing complete go-to-market strategy, program execution and financials; provide thought.
• Helped prepare and develop M&A strategy, negotiated multi-million dollar client contracts, and drove international client services and technology growth into E.U., U.K., and Canada.
• Achieved top client net promoter score and earned numerous awards, including Gold and Silver Stevie Awards for Technology Innovation & Service.

Miramar, Florida, US

Norwalk, Connecticut, US

• Built worldwide professional services teams, overseeing all client management operations, customer success, BD/sales and P&L accountability for $140mm in F&A services, supervising 500 client delivery teams across seven.
• Delivered full-scope F&A services, including invoice to pay, order to cash, record to report, payroll, service desk, PM, IT, audit, finance, and lean Six Sigma process improvements.
• Drove innovation, end-to-end process improvements, operating efficiencies, and client satisfaction by deploying new business process outsourcing (BPO) tools, technologies, and centers of excellence.

Norwalk, Connecticut, US

• Client lifecycle management, sales, operations and P&L responsibility for +$60 million in full-scope F&A services; 200 reporting client service delivery staff across five global delivery centers.
• Led global management team delivering F&A functions for high-tech manufacturing/distribution clients composed of CPAs, analysts, and IT staff in complex ERP & GL environment spanning 30+ lines of business, multiple.
• Enabled division to achieve 20% CAGR, earning FAO business recognition as Top Five global F&A service provider and inclusion in Gartner’s FAO “Magic Quadrant” (2008); ACS was acquired by Xerox in 2009.
• Promoted from Director, Finance & Accounting BPO Services (2006-2009).

Norwalk, Connecticut, US

• Developed $100mm+ new sales opportunities for multi-tower BPO, F&A, and HCMS pursuits, managing large cross-functional BPO pursuit teams with ACS (Affiliated Computer Services).
• Oversaw full sales lifecycle, assisted corporate M&A team with acquisitions, leading due diligence teams, financial analyses, and technical solution evaluation; worked directly with IT, transition and operations teams.
• Promoted from Manager, Finance & Accounting BPO Services (2004-2005).

Redwood City, California, US

• Built and led cross-functional global service delivery teams, sales pipeline development and industry market solutions—provided industry-specific business process and IT consulting, producing larger and more profitable.
• Increased C-level selling, accelerated sales cycles and business value positioning for enterprise software solutions through value-based, consultative sales processes—developed industry programs, engaged CXO’s to.

Ma, International Relations/Business

Bachelor Of Arts - Ba

Political Economy

Education record