Stephen Birmingham Email & Phone Number

Cincinnati, OH, US

Cincinnati, Ohio, United States

Led a delivery team of software engineers and QA specialists in development of Human Capital Management software. Our team was specifically focused on domestic and international compliance guidelines such as SOC 2 and GDPR data retention requirements.

Management of a team of software developers using Agile methodology for new cloud based practice management software specializing in oncology including some of the nations largest oncology groups. Took part in product development all the way from early concept through software delivery by working with upper management, software engineers, UX specialists.

Cincinnati OH

High level client success management including acting as an escalation resource as well as focusing on reporting around financial benchmarks and areas of improvement in workflow.Responsible for project management on a large scale for clients when industry shifts occurred such as updating to new ICD-10 Diagnosis code systems or changing from 4010 to 5010.

Manage a portfolio of oncology practices and assist with their ongoing deployment of new software extensions, training, and problem troubleshooting.Tasked with optimizing a client's product utilization in order to maximize rate of payment on claim filing.

I manage all a customer's banking needs from account review to loans to long term financial goal planning. Analysis of client needs to ensure they obtained the optimal services available using careful language and questioning to uncover unknown needs.

Outside sales position in Office Imaging industry. Responsible for entire sales process from cold call to closing and training. Territory management and customer service were also required. Responsible for the largest new client acquisition of the calendar year during my tenure.

Bs, Marketing

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