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30 years of solution architecture experience with a strong focus on systems integration and automation. Stephen has a proven track record in delivering customer success to large organizations across diverse industries including government, defence, manufacturing, financial, and health.Laser focussed on bringing the voice of customer, customer needs and customer perspective into the organization to support critical decision making and long-term success.Considers any business requirement within its full context, having an innate ability to simply "see" the end-state in its entirety while aware of all facets of the requisite solution. Strong at process improvement and workflow which capture key business data and drive situational awareness from metrics and established KPI.Natural and easy going mentor to both colleagues and clients alike, becoming their respected and trusted advisor.If asked about "thinking outside the box"... was unaware that there was a box.
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Chief Customer OfficerReadibots Dec 2018 - PresentOttawa, Ontario, CanadaWorking closely with the C-suite I drive decisions based on a unified understanding of the customer's perspective; I work to marry the customer need with current and future product capability to create our long-term competitive advantage and customer loyalty. Positioned in the roles of both partner and trusted advisor with our customers I continue to achieve customer success and satisfaction along the customer journey. -
Professional Services Practice Lead / Prime Consultant - Customer SuccessTitus Jul 2010 - Nov 2018Ottawa, Canada* Engaged directly with and delivered to the top global customers; elicited business requirements and use cases; translating and implementing into product configurations and integrations into customer's technology ecosystem. * Developed and implemented formal process and procedures for the TITUS Professional Services practice, providing streamlined delivery management and oversight, automated financial flows for sign-offs and invoicing, and real-time metrics/KPI reporting to senior executive.* Created and maintained the formalized "TITUS Methodology" for customer engagement and product deployment, promoting a holistic approach to classification initiatives and elevating discussion beyond the technology.* Established the "TITUS Best Practices" for the technical installation and configuration of the TITUS product family driving a standardized model across pre-sales engineers, Professional Services consultants, partners and customers.* Led and mentored the Professional Services Consulting team in approach to engaging with customers at a business level to understand needs within context, establish alignment between these needs versus product capability, and manage through to successful outcomes.* Established role as trusted advisor with customers.* Championed customer requests directly with Product Management and Product Engineering teams; highly involved in deep technical architecture and planning discussions for product.
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Founder, Consultant - Solution ArchitectureStelor Cms Inc. May 2000 - Aug 2010Founder of privately held company servicing both government and corporate clients; helping get clients safely "outside the box" through meaningful solutions architecture/design/development or solution selection.
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Trusted Advisor - Information ProtectionOtus Group May 2009 - May 2010Provide guidance on appropriate internal processes and procedures; Expand and refine flagship information protection audit framework; Conduct Information Protection audits with related analysis and recommendations for clients.
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Solution ArchitectCorning Inc. Nov 2000 - Jun 2008Senior Solutions Architect for IT E-Commerce / Web Service group specializing in Microsoft based technologies. -
Founder, Vp R&DGlobal-X-Change Communications Inc. (Global-X Inc.) Apr 1994 - Jul 2000Founder of Web Content Management software and services company with clients in public and private sector, US and Canada. Acquired by OnX Enterprise Services in September 1999.
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E-Commerce Solutions Consultant - Acquisitions 2000Government Of Canada Jun 1992 - Mar 1995Ottawa, Canada AreaResponsible for implementing and building up/out an online electronic procurement support system accessible to all federal government departments. -
Founder, Consultant - Online/E-Commerce SystemsChrysalis Business Development Jan 1989 - Apr 1994Founder; IT Consulting specializing in solution architecture and development of online and electronic procurement systems. Major clients in Federal Government of Canada and small to medium sized firms in the Ottawa market.
Stephen Biro Skills
Stephen Biro Education Details
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Computer Science - Software
Frequently Asked Questions about Stephen Biro
What company does Stephen Biro work for?
Stephen Biro works for Readibots
What is Stephen Biro's role at the current company?
Stephen Biro's current role is Chief Customer Officer at Readibots.
What is Stephen Biro's email address?
Stephen Biro's email address is st****@****tus.com
What is Stephen Biro's direct phone number?
Stephen Biro's direct phone number is +161382*****
What schools did Stephen Biro attend?
Stephen Biro attended Carleton University.
What are some of Stephen Biro's interests?
Stephen Biro has interest in Teaching, Social Services, Environment, Education, Mentoring, Creative Solutions To Tough Problems, Singing, Open Source, Health.
What skills is Stephen Biro known for?
Stephen Biro has skills like Integration, Solution Architecture, Classification, Sql, Vb.net, C#, Business Requirements, Sharepoint, Rest, Restful Webservices, Epolicy Orchestrator, Enterprise Architecture.
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Steven Biro
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