Stephen Blaney Email & Phone Number

County Dublin, Ireland

• Using Zendesk to solve customer tickets • Manipulating User Databases with SQL• Handling a wide variety of customer queries from call start to closure, escalating as appropriate• Taking ownership of support calls• Accurately logging support calls and providing Initial Contact Fix wherever possible• Identifying opportunities to deliver assistance and training where required• Communicating with team members, other departments and management, to deliver timely resolution and improve customer satisfaction• Liaising with other Avonbrook staff or departments to develop and to maintain high levels of customer service and effective resolution of customer enquiries.• Working with the Team Leaders to ensure daily activities are focused on achievement of departmental and customer objectives.

Ireland

• Manage and oversee documents for Kennedy Wilson Capital Dock project both commercial and residential • Demonstrated ability to ensure the timely distribution and display of all documents• Unmatched ability to store, manage and track company documents by creating and implementing core document control systems.• Create templates for future use• Deeply familiar with receiving and processing requests for information and ensuring that they are serviced after due diligence• Skilled in assisting project managers in developing and maintaining documents including drawings, and specifications.• Qualified to process documents for revision and approvals, along with creating and reviewing documentation according to standardized procedures.• Proven record of effectively and efficiently maintaining site documentation storage area as per the requirements of each project•Copying, scanning and storing documents•Maintain confidentiality around sensitive information and terms of agreement• Proficient at using Viewpoint, Bluebeam and Field view

Ireland

•Located in Croke park responsible for cash handling and being able to work and cooperate aspart of a team to deliver excellent service.•Experience in working in extreme stressful situations with an aptitude to solve customer problems and complains.• Opening and closing the bar according to employer standards.• Proven ability to assess, anticipate and meet multiple guests’ needs simultaneously while maintaining high standards of quality.• Checking identification of customers to verify age requirements.• Hands-on experience in keeping the bar stocked and sanitized.• Recognized for demonstrating teamwork, sincerity, and courtesy.•Developed own experience and knowledge base.

Ireland

•Cash handling (including floats)•Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.•Clean bars, work areas, and tables.•Serve snacks and alcohol•Experience on the cash registers • Ability to ensure that bar is adequately stocked.• Demonstrated ability to help guests in choosing menu items, taking orders and making guests feel taken care of throughout their visit.• Special talent for adapting to different personalities of guests and co-workers without losing attention.• Well versed in fire and emergency procedures.•Experience in changing kegs up to Diageo standards

Dublin

•Promotional marketing company •Learned the basics of marketing •Learned body language and interpersonal skills •Speaking - Talking to others to convey information effectively.•Persuasion - Persuading others to change their minds or behavior.•Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.•Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.•Negotiation - Bringing others together and trying to reconcile differences.•Time Management - Managing one's own time and the time of others.•Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

I worked here for a short time during by time in transition year as part of my work experience •Kept garage area clean and tidy •Washed cars for free with every service •Learned the basics of car servicing including changing a tire and changing the oil •Greeted and served customers to create a convivial atmosphere•Stocked shelves and updated stock system