eMite is part of Prophecy International – a Stock Exchange-listed company is known internationally for innovative software. We design & develop software, and bring it to the world through direct efforts and our global business partner channel in each of our territories – in America, Europe, Middle East, Africa and Asia/Pacific. My focus is on eMite which is real-time analytic dashboards that dramatically improve customer experience and business performance. By correlating and combining data from multiple sources, companies will gain instant visibility into contact center performance and have the opportunity to enable employees by showing transparent information, process’s, productivity improvements and rewards for customer engagement. Getting actionable insight in seconds provides you a competitive advantage so you can prevent issues and take advantage of customer engagement opportunities immediately.

Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX​ from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Acqueon, a conversational AI company, delivers one of the most comprehensive customer experience product suite that supports more than 5 billion interactions annually worldwide. With their proprietary conversational AI technology, they can seamlessly orchestrate, multi-channel conversational interactions delivering predictable results both on-premise or in the Cloud. Acqueon leverages predictive technology to personalize conversational engagement from interaction data and business goals, and determines the right person, the optimal time, and the right communications channel for meaningful customer experience.

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud leverage AWS(Amazon Web Services), on-premises or via hybrid. We provide a comprehensive and fully integrated contact center workforce optimization solution to deliver the intelligence needed to drive better and faster decision-making at all levels of the organization needed to improve customer interactions and customer experience. Calabrio ONE, sets the standard for workforce optimization (WFO) based on one simple fact. It’s designed for people – for the way real people work, solve problems and share knowledge.

ASM for the Oracle Service Cloud division with a core focus on Customer Experience (CX) responsible for select Fortune 500 accounts in the Northeast. My goal is to align leading edge customer service technologies that enable companies to automate, streamline and provide a best-in-class service experience to their employees and customers. This powerful technology allows companies to achieve long term sustainability, growth and profit through attracting new customers, retaining current ones and decreasing operational overhead both internally and externally. The Oracle Service Cloud solutions combine Web, Social Media, Knowledge Management along with Field Service Management for a more unified Contact Center experience. The enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom for mission critical customer experience delivery

My goal at inContact was to help call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth.inContact is 100% focused on the cloud and is the ONLY provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions,

NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions™ solutions and value-added services, powered by advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. NICE’s solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies.Regional Vice President for Enterprise Sales, managing and developing the Regional Sales Organization, Sales Engineering, Channels, Security, Overlay Solution Specialist roles and Inside Sales Division for NICE Systems, Inc in the Northeast Region and Eastern Region during my tenure at NICE.

Premier developer of client/server monitoring software for callcenters.Responsible for Sales to th Northeast region of the US. lead the team of direct sales, engineers and soution specialists to deliver contact center solutions throughout Fortune 500 accounts.

Direct the Internet Communications Software Group througout the New England and Tri State territories.

Responsible for leading a New System Sales team within the Northeast Region.