I am a revenue-focused Customer Success leader with a stellar track record of delivering in B2B SaaS, and building world-class Account Management, Customer Success, Technical Success, Solutions Architecture/SE teams. Passionate about driving customer outcomes across various segments, accelerating customer time to value and maximizing long-term customer satisfaction, retention and referrals. A passion for technology and business with deep understanding and empathy for customer experiencesTRACK RECORD OF SUCCESSRevenue-focused Customer Success leader who has scaled multi-segmented Customer Success teams driving success in some of the largest International organizations such as ExxonMobil, UnitedHealthcare, BNY Mellon, IFF, Just Eat, Stripe, Continental and Barclays. Drove success in multi segment organizations with users ranging from a handful to 20,000+EXECUTIVE LEADERSHIPDirected organizational change and growth in Customer Success & Solution Engineering driving scale in early stage companies. Champion of team evolution and growth to execute strategy and vision while producing world-class customer facing teams. Drove change that resulted in 3X win rates in pre-sales while dramatically reducing churn & increasing expansionSTRATEGY & INNOVATIONStrategic development of Customer Success teams and playbooks to ensure delight, renewals and advocacy. Driven innovation to ensure customer wins and success. Developed and executed frameworks and playbooks that create differentiated, industry-leading customer facing programsMULTI-DISCIPLINARY APPROACHA unique blend of strategy, public speaking, technical, people leadership, diplomacy and communications skills, visioning, planning, customer requirements, voice of the customer, and front-line customer acumen to handle any and all situationsSpecialties: Customer Success, Implementation, Support, Solutions Engineering, SaaS, multi-segmented CS Programs, wide range of industries
Listed skills include Saas, Enterprise Software, Agile Methodologies, Software Development, and 46 others.