Responsible for the design, development and maintenance of Power BI and Datawarehouse, ensuring that the Business Intelligence platform is stable, reliable and well supported.• Worked with Business stakeholders and Product Owners to ensure requirements are delivered and tested in a timely and efficient manner• Delivered training and ‘how to’ support to the business to ensure solution adoption and full exploitation of the technology we deliver

• Work with client to understand their needs, use BEAM methodology to develop this into measures• Primary Toolset: Power BI, Azure Synapse, Power Apps, SQL, Data Lakes & MS Dataverse• Secondary Skills at lower experience level of Microsoft Data Bricks and Data Factory• Create engaging and valuable data assets, materialised in Power BI for example using a churn predictive model to understand customers at risk of leaving so interventions can be made prior to them doing so.

• Collect client requirements and develop data models, dashboards and reports• Build Proof of Concept reporting• Build Azure Synapse Data Warehouse, inc ETL processes (25M rows a month footprint)• Primarily using: Sisense, SQL & Azure platforms• Secure and improve reporting practices

• Data collection and collation from multiple sources• (re)/structure data for loading into Azure Data Warehouse for cross area analysis• Provide active input into proof of concept projects - coordinate & confirm resolution of snags• Ad-Hoc cover of my director/line mangers duties while on vacation• Progress Reporting on all work-streams

• Dedicated to a single client, large logistic provider in the UK & Ireland• Build and enhance data sets for multi source reporting and output via Power BI front end• Consolidation of mixed data sets, heavy engagement with CRM• Business Analysis leading to Service Improvement Projects• Responsible for CSAT & NPS programme, client board KPI• Process mapping and measurement

• Agree and assume accountability for any business change which is to be a project or program, be the focal point between change owners and business operations• Coordinate value management strategy and manage overall change workload• Recruit fte's and ad-hoc contractors, create interview process and be one of the interviewers• Preparing the programme brief, project initiation documents or equivalent and business case among other documents• Create implementation practice for… Show more • Agree and assume accountability for any business change which is to be a project or program, be the focal point between change owners and business operations• Coordinate value management strategy and manage overall change workload• Recruit fte's and ad-hoc contractors, create interview process and be one of the interviewers• Preparing the programme brief, project initiation documents or equivalent and business case among other documents• Create implementation practice for projects and programs, manage the delivery staff• Manage projects or programme directly as required• Agree processes, Toolsets, ensure training and gather feedback on early business developments• Ensure all created materials are documented and filed for patent where applicable• Work with lawyer to understand and outline for all the copyright and broadcast laws whereappropriate. Create compliance criteria and risk mitigation strategy• Prepare investment proposals and budget management• Regularly present progress reports, budgets and proposals to the board Show less

Head of Service for:• Local Applications across 12 countries• Global Shared Services• Middleware Services• UK Service Desk• Service Delivery & Group ITSM Processes (ITIL Based)Key Functions• Agree and negotiate scope of Global Shared Services Contract with Strategic Partner• Build relationships with incumbent in country IT Operations staff & Board members.• Write and agree ITSM processes with IS Directors for: Major Incident/Security Breach, Incident… Show more Head of Service for:• Local Applications across 12 countries• Global Shared Services• Middleware Services• UK Service Desk• Service Delivery & Group ITSM Processes (ITIL Based)Key Functions• Agree and negotiate scope of Global Shared Services Contract with Strategic Partner• Build relationships with incumbent in country IT Operations staff & Board members.• Write and agree ITSM processes with IS Directors for: Major Incident/Security Breach, Incident Management, Change Management and Problem Management.• Successfully Implement Change Management across the group (after 3 previous attempts failed) Show less

• Overall accountability for all projects in my portfolio• Project Plan, aRIAD management• Allocation of tasks to the multiple project teams across the businesses 3 divisions: Software Solutions, Infrastructure Services & Managed Print Services• Project Shareholder management including clear communication of acceptance of the project• Risk & Issue identification and management throughout the project• Lead and participate in project teams to implement project… Show more • Overall accountability for all projects in my portfolio• Project Plan, aRIAD management• Allocation of tasks to the multiple project teams across the businesses 3 divisions: Software Solutions, Infrastructure Services & Managed Print Services• Project Shareholder management including clear communication of acceptance of the project• Risk & Issue identification and management throughout the project• Lead and participate in project teams to implement project deliverables• Create documentation for project including Project Plan, Gantt Chart, Resource Plans, Status Reports, Risk Logs etc.• Reporting to the project board and stakeholders• Change & scope management Show less

• Project Management for small and medium sized projects• Knowledge & Change Management• Drive continuous service improvement – identified & ran projects on several key areas• Collaborate with Transition & Transformation GSD Project Managers in desk setup & configuration• GSD Tools & Process Lead, Service Manager Champion, Heavy engagement in Service Manager migration project• Project Manager for implementation of new business after close of Transition & Transformation phase

• B2B Technical Support of Xerox MFDs• Achieved RCA & SLA targets as set• Designed & delivery of training to improve RCA (Remote Call Assistance) rate on the service desk

• Complaint handling and resolution / Point of escalation for L2 team• Configuration & testing of switches & routers on behalf of field engineers (to facilitate network expansion & upgrade project)

• Setup of IT systems inc VoIP & HPC Linux Clusters• Design of web based marketing campaigns• Provide training on system usage

• Customer acquisition and retention for PSTN & ADSL products• Complaint handling and resolution• Broadband (ADSL) Mentor