Calling upon first-hand experience of social care management, working in direct care settings and local authority commissioning/contracts roles, alongside extensive knowledge of current health and social care legislation, regulations and standards, I develop tailored supports unique to enhancing the quality and compliance of care services supported.Services Include:• CQC regulation compliance - working to the framework of CQC's Key Lines of Enquiry VCS has developed a strong… Show more Calling upon first-hand experience of social care management, working in direct care settings and local authority commissioning/contracts roles, alongside extensive knowledge of current health and social care legislation, regulations and standards, I develop tailored supports unique to enhancing the quality and compliance of care services supported.Services Include:• CQC regulation compliance - working to the framework of CQC's Key Lines of Enquiry VCS has developed a strong compliance audit and advice programme for services. This programme ensures that services are both compliant with regulations as well as highlighting their outstanding areas of service delivery.• Quality Assurance – An uncomplicated quality assurance schedule that secures compliance with regulation requirements whilst also ensuring the QA clearly shows the links to positive outcomes achieved for individuals using the support service• Positive Engagement – Providing support and facilitation of positive engagement in all areas to truly listen to and understand how services are received and could be further improved and developed. Areas including person centred support of customers, staff and the local community assets.• Change Management – Future development focus and planning through the use of Appreciative Inquiry, Person Centred and Asset Based Community approaches to lead positive change management throughout the service• Business Planning – Utilising Appreciative Inquiry and Asset Based Community approaches to facilitate quality strategic, operational and continuity planning. Alongside this facilitating Person Centred approaches to uphold customer voice, quality delivery of service and sustainability of key objectives within the business.• Mentoring – Empowerment, support and encouragement to business owners, senior managers and all levels of staff by facilitating development of skills, improvement of performance and maximising of individuals potential with positive mentoring sessions Show less

I am the first member to be registered with the National Care Quality Professionals Association - https://www.ncqp.org.uk/This is an independent, representative membership organisation exclusively for care quality professionals, who share NCQPA's vision of outstanding care.

I currently hold the valued accredited position and role of Associate for the oustanding service provided by Care Improvement Associates Ltd

Supported and monitored contracts for provision of health and social care services within Lancashire.