Operations Manager
CurrentCurrently I manage daily operations for underground utility excavation projects, providing project oversight to crews in Austin and Houston, TX. Meet with clients to determine project needs. Gather details related to scope of work. Create competitive bids to earn new business. Determine labor requirements, equipment needs, and project timelines. Generate detailed process plans to ensure profitability and maintain customer satisfaction. * Played a key role in increasing profits annually;… Show more Currently I manage daily operations for underground utility excavation projects, providing project oversight to crews in Austin and Houston, TX. Meet with clients to determine project needs. Gather details related to scope of work. Create competitive bids to earn new business. Determine labor requirements, equipment needs, and project timelines. Generate detailed process plans to ensure profitability and maintain customer satisfaction. * Played a key role in increasing profits annually; served as a ‘big picture’ thinker to devise new procedures that streamlined processes and reduced spending. Identified and targeted new prospects for business development; gained trust using a consultative approach that focused on long-term relationship building and devising creative solutions. * Consistently met project completion goals; implemented operational strategies to decrease unnecessary down time, making numerous process modifications to enhance productivity. Repeatedly won deals despite stiff competition in a highly competitive market; prepared complex bids quickly and accurately, presenting them to customers as a trusted adviser. Show less