Stephen S. Email & Phone Number

Wilmington, Delaware, United States

King Of Prussia, PA

• I'm passionate about delivering top-notch technical product support acrossdiverse communication channels, be it phone, email, or web portal requests.📞📧💻My day-to-day duties include:✅ Pinpointing and swiftly resolving.
• Partnered with third-party vendors to ensure top-notch team and customersupport for field locations, tackling outages and telecom-related issues.
• Reduced downtime and enhanced network performance by performing primaryLAN/WAN diagnostics and fixing problems.
• Delivered effective remote troubleshooting for desktop issues, ensuringrapid solutions for end-users.
• Executed comprehensive training sessions for newcomers to familiarizethemselves with company policies and procedures.

Fremont, CA

• In my role, I've had the privilege of providing invaluable guidance todepartmental contacts and lower technical tiers, helping them navigate amultitude of technical intricacies. 🌟My primary engagements include:✅.
• Led complete overhaul of Human Input Devices training materials, enhancingthe knowledge base of the team and improving service quality.
• Gained an inclusive understanding of Human Input Devices across diverseplatforms like PC, Mac, mobile devices, and gaming consoles, optimallydebugging and rectifying technical complications.
• Maximized customer satisfaction by analyzing and resolving complexqueries.

Wilmington, Delaware, United States

• My journey in the IT realm has been all about maintaining the smoothoperation of governed network tools, from servers to workstations andfirewalls, through organized preventative maintenance routines. 🖥️🔧🔥Here's a.
• Offered setup support and assistance with remote capabilities for clients.
• Administrated antivirus solutions, monitoring alerts, and facilitatinginstallations.

Baltimore, MD

• It was another great opportunity for me to accelerate my career growth!📽️ Orchestrated end-to-end video teleconferencing operations for the SocialSecurity Administration, making the most of Polycom RMX Manager.
• Administered H.323, SIP, and ISDN VTC Calls using Polycom RMX Managersoftware, ensuring smooth and uninterrupted video conferencing.
• Integrated audio lines over the Polycom RMX 4000 collaboration server,enhancing audio clarity and quality during video conferencing.

Baltimore, Maryland Area

• During this tenure, I assessed a wide range of desktop, application, andnetwork issues, playing a pivotal role in ensuring smooth businessoperations. 🖥️ Took the lead in setting up, repairing, improving.
• Achieved successful resolutions for machine glitches throughreinstallations of software programs and modifications in settings onexisting software.

Hunt Valley, MD

Hunt Valley, MD

Game Master and Technical Support for the exciting launch of Elder Scrolls Online